The Division of Public Affairs provides comprehensive internal and external communications services to the Department of Social Services and the citizens of the Commonwealth of Virginia.

Public Affairs is responsible for fostering an environment that encourages open, frank and willing communications. It provides users with the tools to enhance effective communications and establish policies to ensure complete, effective and timely information sharing.

Public Affairs handles media relations and promotes public awareness of VDSS programs and services. The primary functions include:

• Developing and maintaining the department’s Internet and Intranet sites;
• Supervising the state-wide hotlines that respond to citizen inquiries;
• Creating marketing and public relations materials;
• Responding to requests for information under the Freedom of Information Act and overseeing the Information and Referral program.