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Lillian's Loving Care
3736 Turnpike Road
Portsmouth, VA 23701
(757) 393-9241

Current Inspector: Donesia Peoples (757) 353-0430

Inspection Date: Nov. 25, 2019

Complaint Related: Yes

Areas Reviewed:
22VAC40-73 RESIDENT CARE AND RELATED SERVICES
22VAC40-73 RESIDENT ACCOMODATIONS AND RELATED PROVISIONS

Comments:
This was an unannounced complaint inspection conducted by the Licensing Inspector from the Eastern Regional Licensing Office. The inspection was completed on November 25, 2019 from 1:25 pm until 4:00 pm. The complaint alleged there are reports that the facility has bedbugs. The complaint also alleged residents continue to attend different Day programs and that the programs are not aware of the facility's "bed bug problem". During the inspection, a tour of the facility was conducted to include an inspection of all beds and resident rooms, as well as linen and furniture in resident common areas. Resident interviews were conducted and a resident record was reviewed, as well as the facility?s Pest control records. Based on the observations and information obtained during this inspection, the complaint was not substantiated and is therefore not valid. Violations in other areas were cited and were discussed with the Administrator throughout the inspection and during the exit interview. A discussion was held regarding the procedure for locking the exit doors and ensuring residents always have clean bed linens.

Please complete the ?plan of correction? and ?date to be corrected? for each violation cited on the violation notice. The plan of correction should indicate how the violations have been or will be corrected. Your plan of correction must include: 1. Step(s) to correct the noncompliance with the standard(s) 2. Measures to prevent re-occurrence, and 3. Person(s) responsible for implementing each step and/or monitoring any preventive action(s).

Violations:
Standard #: 22VAC40-73-530-B
Complaint related: No
Description: Based on interview with staff #1, the facility failed to ensure the doors leading to the outside are not locked from the inside or secured from the inside in any manner that amounts to a lock, except doors that may be locked or secured in a special care unit as provided in 22 VAC 40-73-1150A.

Evidence:
1. During interview, staff #1 stated the doors leading to the outside are locked from the inside for approximately 30-45 minutes during meal times and medication administration times to prevent residents and visitors from entering and leaving the facility.
2.The facility does not have a special care unit that would require doors to be locked from the inside.

Plan of Correction: The facility will make sure the doors leading to the outside is not locked. Staff will open doors for residents and visitors for everyone safety.

Standard #: 22VAC40-73-750-E
Complaint related: No
Description: Based on observation and interview, the facility failed to ensure the residents always have clean bed linens.

Evidence:
1. During a tour of the facility with staff #1, the following was observed:
a. In room 1, the white bed sheets had brown spots and stains throughout.
b. In room 2, the bed on the left side had a circular brown spot in the middle of the white bed sheet.
2. Staff #1 acknowledged the aforementioned bed sheets with brown spots/stains.

Plan of Correction: The facility will make sure all bed linens/sheets has no stains and no brown spots. Staff check daily residents rooms and bed linens.

Disclaimer:
This information is provided by the Virginia Department of Social Services, which neither endorses any facility nor guarantees that the information is complete. It should not be used as the sole source in evaluating and/or selecting a facility.

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