VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Riverside Assisted Living at Sanders
7407 Walker Avenue
Gloucester, VA 23061
(757) 693-2000

Current Inspector: Darunda Flint (757) 807-9731

Inspection Date: Jan. 29, 2026

Complaint Related: Yes

Areas Reviewed:

22VAC40-73 RESIDENT ACCOMMODATIONS AND RELATED PROVISIONS 22VAC40-80 COMPLAINT INVESTIGATION

Technical Assistance:

22VAC40-73-70

Comments:

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/29/2026 (arrival 9:01 a.m. / departure 4:30 p.m.) and 01/30/2026 ( arrival 9:01 a.m. / departure 1:15 p.m.) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/14/2026 regarding allegations in the area(s) of: Resident Accommodations and Related Provisions Number of residents present at the facility at the beginning of the inspection: 31 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation(s) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Darunda Flint, Licensing Inspector at (757) 807-9731or by email at darunda.a.flint@dss.virginia.gov

Violations:

Standard #:	22VAC40-73-740-D
Complaint related:	No
Description:	Based on facility record review and staff interview, the facility failed to ensure that the results of an investigation for missing items were provided to the resident in writing. Evidence: 1. On 01/29/2026 and 01/30/2026 the inspector conducted a complaint inspection of an allegation of missing shirts belonging to resident #2. 2. The Licensing Inspector requested the incident report and/or the documentation of the incident. 3. Staff #1 presented the inspector with a copy of the facility's investigation and incident reports. Staff #1 confirmed that they verbally spoke to the resident about the investigation results. 4. Staff #1 acknowledged not providing resident #2 with a written copy of the investigation results report as required by the licensing standards.
Plan of Correction:	1. On 2/9/2026 Resident #2 received a written resolution letter regarding his complaint of missing items from the AL Director. 2. All other residents have not voiced any complaints/missing items currently. 3. The Administrator/designee will educate the AL Director on the regulation requirement for written resolution letters requirement to residents who voice missing items/complaint. 4. The AL Director/designee will audit all residents? files to ensure if applicable resolution letters are on file. The results of the audits will be reported at the QA meeting by the AL Director/designee for evaluation of compliance and ongoing monitoring for continuous improvement analysis. 5. All corrective actions will be completed by February 28, 2026.