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Lisa Will
3113 Taylor Spring Lane
Rockingham, VA 22801
(540) 438-8708

Current Inspector: Chrystal King (804) 297-4469

Inspection Date: Nov. 19, 2018

Complaint Related: Yes

Areas Reviewed:
22VAC40-111 Administration

Thank you for your assistance during this unannounced complaint inspection. This on-site visit was initiated from a complaint that was received by the Valley Licensing Office on October 15, 2018 relating to the allegation of records. The information gathered during this complaint supports the allegation, therefore the complaint is valid. Please complete the plan of correction within five business days. Please contact me at 540-430-9256 if you have any questions and/or if I may be of assistance with licensing standards.

Standard #: 22VAC40-111-30-C*
Complaint related: Yes
Description: Based on review of documentation, text messages and interviews, the provider did not demonstrate good character and reputation when inaccurate information was provided to a child?s parent. Evidence: 1. Interview was conducted with the parent of Child #1. The parent stated she messaged the provider via text, at approximately 3:07 p.m. on October 15, 2018, to ask if her child was still in attendance or had been picked up. 2. On October 15, 2018 at approximately 3:07 p.m., the provider responded to the text message informing the parent that Child #1 "had been picked up right before nap time". On the same date, the provider provided the parent with the name of an individual who allegedly picked up the child when the parent asked who picked up her child. 3. The attendance sign in/out record was reviewed for October 15, 2018. Documentation stated Child #1 was picked up and signed out at 4:33 p.m. 4. Review of text messages exchanged between the parent and provider confirmed the information provided to the parent by the provider. 5. The provider reported that she knew Child #1 had not been picked up when she informed the parent that the child had been picked up and provided the parent with the name of an individual who allegedly picked up Child #1. .

Plan of Correction: 1. Amend Hand Book to contain clear expectations in regards to Custody Agreements and my responsibilities required by law 2. Require both parties involved in Custody Agreement to supply a copy of agreement. 3. Amend Hand Book setting guidelines for visitation during hours of operations of daycare. 4. Require sign in and sign out of visitors, date and time.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.


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