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Happy Hearts Child Care Center, LLC
711 Orby Cantrell Hwy
Big stone gap, VA 24219
(276) 523-4221

Current Inspector: Shirl M. Spencer (276) 608-3758

Inspection Date: June 1, 2015

Complaint Related: No

Areas Reviewed:
63.2 Facilities and Programs..
22VAC40-191 Background Checks (22VAC40-191)

The licensing inspector conducted an unannounced monitoring inspection from 10:15am - 1:00pm. There were twenty six children in care: four infants in the young infant room (ages 4 - 6 months) with one staff, four infants in the older infant room (ages 10 - 14 months) with one staff, ten children ages 20 months - 3 years with two staff and eight preschoolers with one staff. Two additional staff members were also present. The children were observed playing on the playground, during lunch and preparing for naps. Three staff and three children's records were reviewed. Areas of non-compliance are identified on the violation notice. If you have any questions, please contact your licensing inspector at (276) 676-5634. Thank you for your cooperation.

Standard #: 22VAC40-185-60-A
Description: Based on record reviews, the center failed to obtain all required information for the children's records. Evidence: 1. The inspector reviewed three children's records. One of three records reviewed (child record #2) did not address any chronic physical problems and one of three records reviewed (child record #3) did not address allergies and actions to take in an emergency situation nor chronic physical problems.

Plan of Correction: The director will request this information from the children's parents. The director will review the children's records quarterly to ensure all information is complete.

Standard #: 22VAC40-185-270-A
Description: Based on observation, the center failed to maintain the facility in a safe condition. Evidence: 1. The inspector observed the following: in the older infant room, there is a crib that has peeling paint; on the gate leading to the toddler outside play area there is a loose screw and peeling paint.

Plan of Correction: This crib has been removed from the infant room. The screw has been removed from the gate. The gate will be painted. The director will monitor the facility for unsafe conditions.

Standard #: 22VAC40-185-420-E-1
Description: Based on interview, the center failed to maintain a daily record for all infants in care. Evidence: 1. The inspector asked for the daily records for the infants in the older infant room (ages 10 months - 14 months). The director said they were not keeping daily records for the infants in this classroom.

Plan of Correction: The center will begin keeping daily records for all infants until they are 16 months old. The director will monitor to ensure the records are completed daily.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.


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