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Hampton Roads Community Action Program, Inc-Denbigh
14302 Old Courthouse Way
Newport news, VA 23602
(757) 283-6890

Current Inspector: Tiffany Jones (757) 403-3045

Inspection Date: Oct. 17, 2018

Complaint Related: No

Areas Reviewed:

Standard #: 22VAC40-185-340-A
Description: Based on staff and collateral interviews and inspection of the facility, the licensee did not ensure that when staff are supervising children, they shall always ensure their care, protection, and guidance. During the inspection conducted on October 17, 2018, it was confirmed that on October 4, 2018, Child #1 (four years old) had been left alone on the center's unlocked bus in the parking lot of the facility, from approximately 8:50am-9:10am, after being transported by Staff #1 and Staff #2 from the child's home to the center. 1. Center staff were unaware that Child #1 was missing until a collateral witness found the child on the center's vehicle . 2. The collateral witness indicated that as she was walking up to the center, "at approximately 9:08am", she heard someone crying and noticed a child on the bus by himself. She stated that she had to "pry the door open with her hands" and indicated that the child seemed "traumatized". She said that she asked the child his name, to which he did not answer, and then escorted him to the school where she "handed him over to a staff member."

Plan of Correction: Both the Transportation and the Education staff will review the written procedures for loading and unloading the buses. The staff may ask the Transportation and Education Manager for clarification if they have questions concerning this process. The Transportation and Education staff will sign a written copy of the procedure. They will be given a copy of the signed procedures, for their personal file and a signed copy will be kept in their file at Human Resources. The supervisors will monitor unloading and loading process at the site. Staff will be retrained on procedures to include the supervisor's observation of how staff load and unload the bus, this will include the substitutes: active supervision, head count, attendance check-off, the bus duty assignment plan

Standard #: 22VAC40-185-340-F
Description: Based on staff interviews and inspection of the facility, the licensee did not ensure that children under 10 years of age always shall be within actual sight and sound supervision of staff. Evidence: During the inspection conducted on October 17, 2018, it was determined through multiple staff and collateral interviews that , Child #1 (four years old) was not within actual sight and sound supervision of staff members on October 4, 2018, when the child was found alone, by a non-staff member on the center's vehicle in the parking lot of the center.

Plan of Correction: Monthly: Loading and unloading drills will be monitored by the managers New transportation and education staff will participate in this training before officially picking up children

Standard #: 22VAC40-185-580-K
Description: Based on staff interviews and inspection of the facility, the licensee did not ensure that staff shall verify that all children have been removed from the vehicle at the conclusion of any trip.. Evidence: During the inspection conducted on October 17, 2018, it was verified that on October 4, 2018, a four year old child was left on the center's vehicle. 1. Staff #1 and Staff #2 stated that Child #1 was seated in the last seat on the bus and was the first student they picked up on their route. Staff indicated that the child is known to fall asleep while being transported and did fall asleep on the date of the incident. Staff #2 indicated that they "normally go back to check the bus" but because they were running late, and did not have a third staff person to assist with the unloading process, they did not do a final count or verify that all children had been removed. 2. The center's transportation policy states that during the unloading process the bus monitor is required to assist the children with unbuckling their seatbelt and should begin with the children sitting in the rear of the bus. The bus monitor should check the bus to ensure that all the children have exited and that the bus driver is to double check the bus before departing the center.

Plan of Correction: The bus monitor will ensure that all bus riders are sitting in front of the bus monitor at all times. The children will not be unloaded from the bus until a third person is at the door to assist with unloading/if a third person is not visible, the driver will call inside for assistance. The bus monitor and bus driver will check the bus from the back to the front. Head count will be done following unloading of the children (check off list will be a part of the process).


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. To find programs participating in Virginia Quality, click here.

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