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Bright Horizons at Henrico
7704 E. Parham Road
Richmond, VA 23294
(804) 217-9226

Current Inspector: Florence Martus (804) 662-9772

Inspection Date: Feb. 15, 2019 and March 1, 2019

Complaint Related: No

Areas Reviewed:
22VAC40-185 ADMINISTRATION.
22VAC40-185 STAFF QUALIFICATIONS AND TRAINING.
22VAC40-185 PHYSICAL PLANT.
22VAC40-185 STAFFING AND SUPERVISION.
22VAC40-185 PROGRAMS.
22VAC40-191 Background Checks (22VAC40-191)
63.2 Child Abuse & Neglect
63.2(17) License & Registration Procedures

Technical Assistance:
n/a

Comments:
The licensing inspector conducted an unannounced inspection in response to a self-reported incident that occurred on 02/11/2019 regarding an allegation of forbidden action by staff. The inspection was initiated on February 15, 2019 and completed on March 08, 2019. The inspector was on site on Friday, February 15, 2019 from approximately 9:30am until 10:52am interviewing staff, conducting observations at the center, and reviewing documentation. The inspector conducted a follow-up unannounced inspection on Friday, March 1, 2019 from approximately 12:50pm until 1:21pm and conducted interviews. The preponderance of the evidence gathered during the investigation validates the self-reported incident. See the violation notice for more details. Please complete the `plan of correction? and `date to be corrected? for each violation cited on the violation notice and return it to me within 5 business days from the date of receipt. Please specify how the deficient practice will be or has been corrected. Your plan of correction should contain: 1) steps to correct the noncompliance with the standards, 2) measures to prevent the noncompliance from occurring again, and 3) person(s) responsible for implementing each step and/or monitoring any preventative measure(s). If you have any questions about this inspection, please contact the licensing inspector, Florence Martus, at (804) 662-9772.

Violations:
Standard #: 22VAC40-185-40-E
Description: Based on a review of documentation and interviews, the center did not ensure that the center's policies and procedures regarding acceptable and unacceptable discipline measures were followed. Evidence: 1) The center's policy on providing positive guidance was not followed on 02/11/2019 when Staff #2 slapped Child #1's (4-year-old) arm when Child #1 got off of his cot during nap time. 2) On 02/15/2019, the licensing inspector reviewed the center's "Policy on Providing Positive Guidance" policy. The policy stated "Bright Horizons prohibits the following discipline methods: corporal punishment, including spanking, shaking, jerking, squeezing, or physically indicating disapproval.-"

Plan of Correction: Per the Center: "In response to the actions reported by Center staff, the Center Director held a mandatory staff meeting on March 9, 2019 to review 'Keeping Children Safe and Mandated Reporter,' the Center's policies relating to child abuse, neglect and mandated reporting, and reviewed Center staff obligations in responding to such reports. During this meeting, the Center Director devoted specific attention to the requirements of Mandated Reporting and we include this information as Exhibit B. The Center Director also reviewed the Center's positive guidance with Center staff individually on March 21, 2019. We include all staff's written confirmation of this training as Exhibit C. Finally, we can confirm that Teacher C will not be returning to the Center. The Center values our relationship with the Department of State Licensing and is committed to meeting all licensing requirements and operating the highest quality program. The Center took immediate and effective steps to respond to these events, correct any deficiencies and to develop a plan for the future designed to prevent further occurrences."

Standard #: 22VAC40-185-410-1
Description: Based on interviews and a review of documentation, it was determined that on February 11, 2019 during nap time, a staff engaged in a forbidden action by slapping a child's arm. Evidence: 1) During interview on 02/15/2019, Staff #2 denied that he slapped Child #1 (4-year-old), however, two additional interviews and documentation reviewed confirmed occurrence of the incident. 2) In a written statement dated 2/11/19, Staff #1 stated "I was in the same room with [Staff #2] while the kids were napping. [Child #1] got off of his cot and [Staff #2] told him to stop and then slapped his arm. I was at the table nearby when this took place. I saw and heard the slap and [Child #1] started crying." 3) During interview on 02/27/2019, Witness #1 stated that during conversation on 2/12/2019, Child #1 said a "teacher hit me" and pointed to his left forearm. Witness #1 stated that Child #1 said it was Staff #2 and that it occurred at nap time. Child #1 stated Staff #2 hit him because "I wasn't tired."

Plan of Correction: Per the Center: "In response to the actions reported by Center staff, the Center Director held a mandatory staff meeting on March 9, 2019 to review 'Keeping Children Safe and Mandated Reporter,' the Center's policies relating to child abuse, neglect and mandated reporting, and reviewed Center staff obligations in responding to such reports. During this meeting, the Center Director devoted specific attention to the requirements of Mandated Reporting and we include this information as Exhibit B. The Center Director also reviewed the Center's positive guidance with Center staff individually on March 21, 2019. We include all staff's written confirmation of this training as Exhibit C. Finally, we can confirm that Teacher C will not be returning to the Center. The Center values our relationship with the Department of State Licensing and is committed to meeting all licensing requirements and operating the highest quality program. The Center took immediate and effective steps to respond to these events, correct any deficiencies and to develop a plan for the future designed to prevent further occurrences."

Disclaimer:

A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.

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