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Creative Critters Learning Center IV LLC
159 Kristiansand Drive
Williamsburg, VA 23185
(804) 477-4895

Current Inspector: Tiffany Jones (757) 403-3045

Inspection Date: June 22, 2021

Complaint Related: Yes

Areas Reviewed:
22VAC40-185 ADMINISTRATION.
22VAC40-185 STAFF QUALIFICATIONS AND TRAINING.
22VAC40-185 PHYSICAL PLANT.
22VAC40-185 STAFFING AND SUPERVISION.
22VAC40-185 PROGRAMS.
22VAC40-185 SPECIAL CARE PROVISIONS AND EMERGENCIES.
22VAC40-191 Background Checks (22VAC40-191)

Comments:
This inspection was conducted by licensing staff using both an alternate remote protocol, including telephone contacts, documents review, interviews (if applicable) and in-person observations.

A complaint inspection was initiated on June 22, 2021 in response to allegations of staffing and supervision at the licensed center. The director/provider was contacted by telephone and a virtual inspection was conducted.. On July 14, 2021 an unannounced in person inspection was conducted at the program. Interviews with staff were completed, observations were made in the center, and documentation was reviewed. There was a preponderance of the evidence gathered during the investigation therefore, the complaint is determined to be valid. The inspection determined non-compliance with applicable standards or law and violations were documented on the violation notice issued to the program. If you have any questions about this inspection, please contact the licensing inspector at (757) 403-3045.

Violations:
Standard #: 22VAC40-185-350-E-1
Complaint related: Yes
Description: Based on observation and interview with staff, the center did not ensure compliance of staff to children ratio requirements. For children birth to the age of 16 months: one staff member for every four children.

Evidence:
1. On June 22, 2021, interview with staff revealed in the Cuddlebugs 1 group between hours of 7:00 am and 7:30 am this group of children is over ratio by one or two children on more than one occasion.
2. On July 14, 2021 at approximately 7:38 am, Inspector observed two staff and nine children in Cuddlebug 1 group with the youngest child age, 5 months.
3. On July 14, 2021 at approximately 7:49 am, Inspector observed in Cuddlebug 1 group and there were two staff and eleven children present with the youngest child age, 5 months.
4. Interviews with staff confirmed being out of ratio on July 14, 2021 and it was revealed this is reoccurring on this specific day (Wednesdays) of the week at the center.
5. Exhibit A. A photograph of the center's electronic attendance log reflecting the number of children and staff present in the Cuddlebug 1 on July 14, 2021.

Plan of Correction: The center's owner/director will ensure additional staff is scheduled as needed to ensure compliance with all staffing and supervision requirements at the center.

Disclaimer:

A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

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