VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Gentle Touch Learning Center LLC
3621 Turnpike Road
Portsmouth, VA 23707
(757) 399-5437

Current Inspector: Brandie Viscayda (757) 636-3427

Inspection Date: May 14, 2025

Complaint Related: No

Areas Reviewed:

8VAC20-780 Administration. 8VAC20-780 Staff Qualifications and Training. 8VAC20-780 Physical Plant. 8VAC20-780 Staffing and Supervision. 8VAC20-780 Programs. 8VAC20-780 Special Care Provisions and Emergencies 8VAC20-770 Background Checks (8VAC20-770) 20 Access to minor?s records 22.1 Background Checks Code, Carbon Monoxide 63.2 Child Abuse & Neglect

Comments:

An unannounced, on-site monitoring inspection was initiated on May 14, 2025 and completed on May 14, 2025. The on-site inspection began at 4:35pm and ended at 5:55pm. The inspector reviewed compliance in the areas listed above. There were 7 children present and 2 staff. The inspector reviewed 5 children?s records and 2 staff records on-site. This inspection included document review, tour of the facility, interviews, observations. Information gathered during the inspection determined non-compliance with applicable standards or law, and violations are documented on the violation notice issued to the program. Please complete the plan of correction (POC) and date to be corrected sections for each violation cited on the violation notice. Specify how the violation will be or has been corrected. Submit your POC within five (5) business days from today, which will be the close of business on 5/30/2025. A POC submitted after this date will not appear on the public website.

Violations:

Standard #:	8VAC20-780-130-A
Description:	The center shall obtain documentation that each child has received the immunizations before the child can attend the center. The record for child #3 who has been in care for over two years and was present at the center did not contain documentation of immunizations.
Plan of Correction:	The director responded with the following: We are asking for another copy.
Standard #:	8VAC20-780-140-A
Description:	Each child shall have a physical examination before the child's attendance or within 30 days after the first day of attendance. The record for child #2, who has been in care for over three years and was present at the center did not have documentation on a physical examination.
Plan of Correction:	The director responded with the following: The physical was placed in the file.
Standard #:	8VAC20-780-60-A
Description:	Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain the first date of attendance. The record for child #1 did not have documentation of the first day of attendance.
Plan of Correction:	Not available online. Contact Inspector for more information.
Standard #:	8VAC20-780-340-C
Description:	During the stated hours of operation, there always shall be on the premises when one or more children are present one staff member who meets the qualifications of a program leader or program director and an immediately available staff member with direct means for communication between the two of them. Staff #2 was the only staff in the center for approximately 30 minutes before another staff member arrived.
Plan of Correction:	Director responded with the following: Director spoke with staff about leaving even for the groceries pick up.
Standard #:	8VAC20-780-550-C
Description:	Emergency evacuation and shelter-in-place procedures or maps shall be posted in a location conspicuous to staff and children on each floor of each building. The center did not have an evacuation map posted.
Plan of Correction:	Director responded with the following: Emergency was done on 5/19/2025.
Standard #:	8VAC20-780-550-D
Description:	The center shall implement a monthly practice evacuation drill. The center did not practice evacuation drills for the months of February, March and April of 2025.
Plan of Correction:	Director responded with the following: Emergency drill was done on 5/19/2025