VIRGINIA DEPARTMENT OF SOCIAL SERVICES

From Russia With Love
3637 Virginia Beach Boulevard
Virginia beach, VA 23452
(757) 536-4111

Current Inspector: Rene Old (757) 404-1784

Inspection Date: May 13, 2025 and May 19, 2025

Complaint Related: Yes

Areas Reviewed:

8VAC20-780 Administration. 8VAC20-780 Staff Qualifications and Training. 8VAC20-780 Physical Plant. 8VAC20-780 Staffing and Supervision. 8VAC20-780 Programs. 8VAC20-780 Special Care Provisions and Emergencies 8VAC20-780 Special Services. 8VAC20-820 THE LICENSE. 8VAC20-820 THE LICENSING PROCESS. 8VAC20-770 Background Checks (8VAC20-770) 22.1 Background Checks Code 63.2 Child Abuse & Neglect

Comments:

An unannounced inspection was initiated on 04/09/2025 and completed on 05/19/2025 with local agencies in response to a complaint received by the licensing office on 04/08/2025 relating to allegations of non-compliance in the areas of programs and special care provisions and emergencies. The inspector reviewed 1 child's record and 1 staff record electronically on 04/09/2025 and 3 staff records on-site on 05/13/2025. This inspection included: *Document Review *Tour of the Facility *Interviews *Observations The preponderance of evidence gathered during the investigation supports the allegations; therefore the complaint is determined to be valid. Information gathered during the inspection determined non-compliance with applicable standards or law and the violations are documented on the violation notice issued to the program. Please complete the plan of correction (POC) and date to be corrected sections for each violation cited on the violation notice. Specify how the deficient practice will be or has been corrected. Submit your POC within five (5) business days from today, which will be the close of business on 06/26/2025. A POC submitted after this date will not appear on the public website.

Violations:

Standard #:	8VAC20-780-80-A
Complaint related:	No
Description:	For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. Attendance records were not available for 4/2/2025. Administrative staff stated that attendance records were not saved.
Plan of Correction:	We started and will be collecting all daily attendance sheets in a special folder and keep them for two years.
Standard #:	8VAC20-780-80-B-2
Complaint related:	No
Description:	The center shall inform the department's representative as soon as practicable, but not to exceed two business days, of any injury to a child that occurs while the child is under the supervision of the center and requires outside medical attention. The center did not report to the department's representative an injury that occurred on 4/2/2025 while child 1, age 3 years, was in care. This injury required outside medical attention.
Plan of Correction:	Director will inform the department's representative as soon as practicable, of any injury to a child, which under the supervision of the center and requires outside medical attention.
Standard #:	8VAC20-780-180-B
Complaint related:	No
Description:	Staff who work directly with children shall be capable of communicating with emergency personnel. The staff present on the afternoon of 04/02/2025 stated they did not feel they had sufficient English language skills to communicate with emergency responders.
Plan of Correction:	The Director and staff started practicing more conversations in the English language. Staff are taking English classes at ALC and each staff member has translating app on their phones to learn and help to communicate with emergency personal. Some of the staff continue to take classes.
Standard #:	8VAC20-780-340-A
Complaint related:	Yes
Description:	When staff are supervising children, they shall always ensure their care and protection. 1. Child 1 sustained a serious injury on 04/02/2025 at approximately 3:20 pm when her fingers were caught underneath a classroom door. Two of child 1's fingers were red and swollen and required first aid treatment from staff 2. Staff 2 and staff 3 stated the child was crying and indicated that her finger hurt. 2. Staff 2, staff 3 and staff 4 stated they did not contact the parent of child 1 because they lacked access to the parent contact information. 3. When the parent picked up child 1 at approximately 6:00 pm the child was crying, stated her finger hurt and "passed out in the car" according to the parent of child 1. 4. Child 1's finger was swollen, bruised and required medical attention.
Plan of Correction:	Director had discussion with staff on subject that they always have to supervise and protect children from accidents and injuries. (Pick up toys from the floor, keep toys clean and safe, get rid of broken toys, keep children cool outside and often offer drink of water).
Standard #:	8VAC20-780-340-B
Complaint related:	No
Description:	During the center's hours of operation, one adult on the premises shall be in charge of the administration of the center. The staff present on the afternoon of 04/02/2025 stated the program director was not present and they were not in charge of the administration of the center during this time. The staff present stated they were to contact the program director if they needed anything or if something happened.
Plan of Correction:	Director will make sure that one staff member will be always in charge of the administration of the center and will be able to take charge when necessary in any situation, if Director or supervisor are not in the center at that time. We will also write a reminder in the weekly schedule.
Standard #:	8VAC20-780-550-N
Complaint related:	Yes
Description:	The center or other appropriate official shall notify the parent immediately if a child requires emergency medical treatment or sustains a serious injury. The parent of child 1, age 3 years, was not notified immediately of a serious injury that occurred at approximately 3:20 pm on 4/2/2025. Staff stated they had no access to parent contact information for child 1. Staff notified the parent of the injury when the parent picked up child 1 at approximately 6:00 pm on 4/2/2025. The child was taken for emergency medication attention and diagnosed with a broken finger and cracked bone of a second finger.
Plan of Correction:	Staff has been reminded that all parent's contact information for each child is located in the folder, in the file cabinet in office room and an easily accessible list of parent phone numbers was added on the board in the kitchen.
Standard #:	8VAC20-780-550-P
Complaint related:	Yes
Description:	The center shall maintain a written record of children's serious and minor injuries in which entries are made the day of occurrence. The record shall include all required elements. 1. Staff 1 confirmed that an injury report was not written for an injury sustained by child 1 on 03/26/2025. The parent of child 1 was notified of the injury by way of a text message. 2. The injury report for an injury sustained by child 1 on 04/02/2025 was written on 04/03/2025 and lacked several required elements. 3. Two injury reports for children in care, for prior injuries, lacked several of the required elements.
Plan of Correction:	Director has explained to the staff that accidents must be reported immediately to the parents and director by staff in charge. Director will make sure that all and any accidents will be immediately reported to parents and written reports will be signed by teacher and parent.