VIRGINIA DEPARTMENT OF SOCIAL SERVICES

KinderCare Education LLC - Pump Road
1001 Pump Road
Henrico, VA 23238
(804) 740-0020

Current Inspector: Jennifer Moore (540) 430-0384

Inspection Date: June 10, 2025

Complaint Related: Yes

Areas Reviewed:

8VAC20-780 Administration. 8VAC20-780 Staff Qualifications and Training. 8VAC20-780 Staffing and Supervision. 8VAC20-780 Programs. 8VAC20-770 Background Checks 22.1 Early Childhood Care and Education 63.2 Child Abuse & Neglect During the inspection, the inspector reviewed the areas listed above. Unless otherwise noted as a violation within this inspection report, the provider was in compliance with the standards reviewed. If there were any serious injuries or fatalities related to a violation, the details will be included in the description of the violation.

Comments:

An unannounced inspection was initiated on 6/10/2025 and completed on 6/25/2025 in response to a complaint received by the licensing office on 6/04/2025 relating to allegations in the areas of behavior guidance and forbidden action. The inspector reviewed 2 children?s records and 1 staff record electronically on 6/24/2025 and 6/25/2025. This inspection included document review, interviews, and observations. The preponderance of evidence gathered during the investigation supports part of the allegation; therefore, the complaint is determined to be valid. Information gathered during the inspection determined non-compliance with applicable standards or law, and the violations are documented on the violation notice issued to the program. Please complete the plan of correction (POC) and date to be corrected sections for each violation cited on the violation notice. Specify how the violation will be or has been corrected. Submit your POC within five business days from today, which will be the close of business on 7/02/2025. A POC submitted after this date will not appear on the public website.

Violations:

Standard #:	8VAC20-780-40-E
Complaint related:	Yes
Description:	COMPLAINT RELATED The center shall ensure that their activities and services are maintained in compliance with the standards and the center's own policies and procedures that are required by the standards. On 06/04/25, the center was in violation of their discipline policy when Staff #1 yelled at Child #1 to shut up. The center's discipline policies state that positive guidance techniques shall be used. "Employees should use only positive guidance such as redirection, praise and-modeling of pro-social behavior, setting clear expectations and classroom rules, and verbal interventions. The Company defines pro-social behavior skills to be those that children use to interact with others in a respectful and socially appropriate manner resulting in a positive environment and community. Administration acknowledged that Staff #1 did not follow their policy.
Plan of Correction:	Making sure we remind staffing about correct guidance. Making sure we remind staff during meetings
Standard #:	8VAC20-780-400-B
Complaint related:	Yes
Description:	COMPLAINT RELATED Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts. On June 4, 2025, Staff #1 yelled at Child #1, age two, to shut up. At the time of the incident, witnesses reported that Child #1 was fussing for Staff #1's attention.
Plan of Correction:	We will keep staff and their children out of the same classroom