VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Childtime Learning Center 1002
6048 Providence Road
Virginia beach, VA 23464
(757) 523-1655

Current Inspector: Rene Old (757) 404-1784

Inspection Date: Nov. 5, 2025 , Nov. 7, 2025 and Nov. 20, 2025

Complaint Related: Yes

Areas Reviewed:

8VAC20-780 Administration. 8VAC20-780 Staff Qualifications and Training. 8VAC20-780 Physical Plant. 8VAC20-780 Staffing and Supervision. 8VAC20-780 Programs. 8VAC20-780 Special Care Provisions and Emergencies 8VAC20-780 Special Services. 8VAC20-820 THE LICENSE. 8VAC20-770 Background Checks (8VAC20-770) 22.1 Background Checks Code 63.2 Child Abuse & Neglect

Technical Assistance:

Discussed Standard 50.B - Records and reports on children required by the CDC regulations shall be maintained and made accessible for two years after termination of services or separation from care.

Comments:

An unannounced complaint inspection was initiated on 11/05/2025 and completed on 11/20/2025 in response to a complaint received by the licensing office on 11/05/2025 relating to allegations in the areas of infant feeding, care and comfort of infants, diapering, and storage of children's belongings. The inspector reviewed 4 children's records and 5 staff records on-site on 11/05/2025. This inspection included: *Document Review *Tour of the Facility *Interviews *Observations The preponderance of evidence gathered during the investigation supports the allegations related to infant feeding and care and comfort therefore, these areas of the complaint are determined to be valid. Though not a part of the original complaint, violations that were not reported were found related to sight & sound supervision of children and staff assigned responsibilities. The information gathered does not support the allegations regarding diapering and storage of children's belongings therefore, these areas of the complaint are found to be not valid. Information gathered during the inspection determined non-compliance with applicable standards and the violations are documented on the violation notice issued to the program. Please complete the plan of correction (POC) and date to be corrected sections for each violation cited on the violation notice. Specify how the deficient practice will be or has been corrected. Submit your POC within five (5) business days from today, which will be the close of business on 12/11/2025. A POC submitted after this date will not appear on the public website.

Violations:

Standard #:	8VAC20-780-180-A
Complaint related:	No
Description:	Staff shall be capable of carrying out assigned responsibilities. During observation of the infant classroom on 11/05/2025 and 11/07/2025 staff 1 could not meet the requirements of the job description for a teacher which requires lifting, carrying, kneeling, squatting, standing, balancing and pulling. Staff 1 was observed sitting in a chair while feeding infants placed in highchairs by other staff present. Staff 1 also cleaned and sanitized the highchair trays with cleaning products that had to be brought to her by the other staff. Staff 1 stated she was only able to sit in a chair and feed children or perform duties from a seated position as she did not have the ability to stand, lift, kneel, squat or pickup a child.
Plan of Correction:	All staff sign a current job description form, stating that they are capable of carrying out assigned responsibilities including requirements for lifting, carrying, kneeling, squatting, standing, balancing, and pulling. Management will address any accommodation needs and make any necessary adjustments to Staff 1's job responsibilities accordingly.
Standard #:	8VAC20-780-340-F
Complaint related:	No
Description:	Children under 10 years of age always shall be within actual sight and sound supervision of staff, On 11/05/2025 child 2, age 7 months, was twice placed on the floor of the infant classroom in a back corner area that staff could not see due to the placement of a second diaper changing table, blocking sight lines. The 4 staff present were caring for infants in the front area of the classroom and additionally could not hear child 2 due to multiple crying infants that were in care in the front area of the classroom.
Plan of Correction:	Staff were retrained in the Child Supervision Policy, with an open discussion regarding proper positioning to ensure sight and sound at all times, on 12/09/2025. Moving forward management will monitor by completing periodic observations throughout the day.
Standard #:	8VAC20-780-370-4
Complaint related:	Yes
Description:	During the day, infants shall be provided with comfort as needed. The center failed to offer comfort to 3 infants between 11:18 am - 11:50 am on 11/05/2025 who had multiple episodes of crying lasting from 3 - 10 minutes each while placed in a crib and on the floor. The 4 staff present did not hold, talk to or acknowledge child 2, child 3 and child 4 who were between the ages of 5 months - 9 months.
Plan of Correction:	Staff were retrained on VDOE regulations on 12/09/2025 and LCG's Appropriate Interactions policy on 11/03/2025. Additionally, staff received coaching on expectations regarding interactions and attending to the children's needs. Moving forward management will monitor by completing periodic observations throughout the day.
Standard #:	8VAC20-780-420-E-1
Complaint related:	Yes
Description:	For each infant, the center shall post a daily record which shall contain the amount of food consumed and the time. The infant daily record for child 1 did not list a snack that was fed, according to staff, to child 1 at approximately 11:30 am on 10/31/2025.
Plan of Correction:	Staff were retrained on the Infant Feeding policy, and documentation requirements on 11/03/2025. Moving forward, management will conduct reviews of daily activity documentation.
Standard #:	8VAC20-780-570-D
Complaint related:	Yes
Description:	Infants shall be fed in accordance with parental instructions. Child 1, age 12 months, was not fed according to written parental instructions which stated that a bottle was to be given every 2 hours. Child 1 arrived at 8:27 am on 10/31/2025 with 4 bottles provided by the parent. Child 1 received the first bottle at 2:51 pm.
Plan of Correction:	Staff were retrained in Infant Feeding policies and procedures on 11/03/2025. Infant Toddler Care Plans were reviewed and updated as necessary by 12/01/2025. Primary care group folders are in the classroom and reviewed by covering staff prior to working in the room. Management will monitor that each child's daily schedule is posted, visible to all staff & maintained throughout the day.