Translation Disclaimer

Agencies | Governor
Search Virginia.Gov
staff of hermes icon

Access the Virginia Department of Social Services' dedicated page for guidance and resources related to COVID-19.

Click Here»

Click Here for Additional Resources
Search for Child Day Care
|Return to Search Results | New Search |

Creative Learners Ed. Center
3200 Victory Blvd
3204 Victory Blvd
Portsmouth, VA 23702
(757) 485-0234

Current Inspector: Adrianna Walden (757) 404-2487

Inspection Date: Feb. 10, 2017

Complaint Related: No

Areas Reviewed:
32.1 Report by person other than physician
63.2 Child Abuse and Neglect
63.2 Facilities and Programs..
22VAC40-191 Background Checks (22VAC40-191)

An unannounced focused inspection was conducted on 2/10/17 in response to a self reported incident of inappropriate discipline of a child, which was received in the licensing office on 2/7/17. The investigation was initiated on 2/8/17. Center Staff and the child's parent were interviewed, 1 staff record and 1 children's record were reviewed. Documentation to include center policies and procedures, staff training, incident reports and various written reports and statements regarding the reported incident were also reviewed. Violations were cited with regard to the reported incident in the areas of Inappropriate Discipline (Corporal Punishment) and Operational Responsibilities. Please contact your licensing inspector if you have questions or concerns.

Standard #: 22VAC40-185-410-1
Description: Based on a review of documentation and interviews, the licensee did not ensure that forbidden actions do not occur at the center, to include physical punishment or striking a child. Evidence: According to interviews and written documentation, on February 21, 2017 at 7:35 a.m. child #1(DOB 6/13/15) arrived at the center and entered the toddler classroom with her mother. At the time of child #1's arrival staff #1 was working alone with one other toddler in her care. All sources confirm that upon drop off the child became upset and was "having a fit", "throwing a tantrum", "kicking running and falling out". Child #1's parent states that since child #1 was having a difficult time, she went to the classroom next door to see if child #1 could be cared for in the classroom where staff #2 was working because her child is very close with staff #2. After talking with staff #2, the parent walked back to the toddler classroom to check on child #1. The parent states that she witnessed staff #1 "Hitting her child's hand". Written documentation completed directly following the incident shows that Child #1's parent reported to the center owner that staff #1 "popped" her child's hand. Staff #1's own written documentation following the incident says that she "tapped her left hand out of reflex" when child #1 "lashed out by slapping me in the face". When interviewed, child #1's parent stated that she witnessed staff #1 hitting her child's hand repeatedly / several times. When asked to describe how she hit the child's hand and asked if she recalled saying in her earlier statement that staff #1 "popped" her child's hand, the mother stated that she "did pop her child's hand, but that is still hitting". The parent went on to say that she hit her child's hand more than once which she felt was not indicative of a "reflex" reaction to the child slapping staff #1's face.

Plan of Correction: Staff #1 was placed on administrative leave during an internal investigation at the center, returned for a brief period but was eventually terminated on 4/19/17. A staff training was held regarding appropriate discipline measures on March 13 and the correct methods for handling misbehavior were reviewed at this time. Staff will adhere to center policies and licensing standards when disciplining children or redirecting inappropriate behavior.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.


Thank you for visiting.
How was your experience?