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KinderCare Education LLC - Dogwood
15101 Dogwood Villas Drive
Chesterfield, VA 23832
(804) 739-8673

Current Inspector: Molly Muscat (804) 588-2367

Inspection Date: May 2, 2023

Complaint Related: Yes

Areas Reviewed:
8VAC20-780 Staffing and Supervision.

Comments:
An unannounced inspection was conducted on May 2, 2023 from approximately 1:00 pm to 2:00 pm in response to a complaint that was received on April 29, 2023 in reference to ratios. Documentation was gathered and reviewed and interviews were conducted.

The preponderance of evidence gathered during the investigation supports violation of standards in regards to the complaint.

Violations were issued as a result of this investigation.

Please complete the plan of correction and ?date to be corrected? for each violation cited on the violation notice and return it to me within 5 business days from today, 05/25/2023. Please specify how the deficient practice will be or has been corrected. Your plan of correction should contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again, and 3) person(s) responsible for implementing each step and/or monitoring any preventative measure(s).

Violations:
Standard #: 8VAC20-780-350-B-3
Complaint related: Yes
Description: Based on documentation review, and interviews, the center failed to follow the staff-to-children ratio specified for 2-year-olds. For two year old children the required ratio isf 1 staff to 8 children. Evidence:
1) Review of Child Supervision (CSR Name to Face) tracking sheets revealed that on the morning of 04/28/2023 classroom #1, with children aged two years, was out of ratio for approximately 48 minutes. There was 1 staff alone from approximately 7:21 am until approximately 8:32 am. At 7:44 am child #9 arrived. Between 7:44 and 8:30am 8 more children arrived bringing the ratio to 17 children, aged 2 to 3 years, with one staff in classroom #1.
2) Review of CSR for classroom #2, with children aged two years, was out of ratio for approximately 9 minutes. There was 1 staff alone from approximately 8:51 am to 9:00 am with 9 children aged 2 years.
3) Interviews with parent #1 revealed that she witnessed 1 staff alone in classroom #1 with approximately 15 children at 8:20 am.
4) The CSR revealed that staff #2 arrived in classroom #1 at approximately 8:32 am. At that time there were 17 children.
5) The Director confirmed that classroom #1 was out of ratio for approximately 48 minutes and classroom #2 was out of ratio for approximately 9 minutes.

Plan of Correction: Per the Director "Staff retrained on ratios, policy, and on what to do when out of ratio. Staff retrained on call out procedures. Ensure that scheduling supports student to child ratio."

Disclaimer:

A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

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