Not sure who to call? The Citizen Services Unit is the main line for the Virginia Department of Social Services. They can direct you to the right team, program, or local office.
Monday through Friday from 8:15 a.m. to 5 p.m.
If you are deaf, hard of hearing, or have a speech disability, call (800) 828-1120 or dial 711 for relay services.
Local departments of social services are the main provider of many services to Virginia's children, families and adults. In most cases, your city or county social services department should be the first call for benefits and other services.
Local offices can help with:
Applying for benefits like Supplemental Nutrition Assistance Program (SNAP)
Temporary Assistance for Needy Families (TANF) or medical assistance
Reporting changes to your case or submitting documents
Services related to child welfare, adoption and adult protective services
Emergency or crisis assistance, and more
Know which program you need? Go directly to the right contact.
Need help now? Visit 2-1-1 Virginia for free, confidential help online or by phone.
Use the secure Citizen Portal to ask questions, manage your account or get support.
Apply through CommonHelp, call 833-522-5582 or contact your local department.
Pay online, check your balance, apply for services, or update your case information.
Questions about childcare facility or other care licensing. Licensing protects the safety of children and adults in care.
In need of technical support for our website? Report broken links, missing pages or other issues and we'll get back to you soon.
Knowing what happens next reduces uncertainty. Here is what typically follows after you contact VDSS or your local office.
After you call or submit an inquiry
Media Inquiries
Journalists and media contacts seeking VDSS statements, interview requests, agency updates, data and other public information.
Community Organizations
Nonprofits and community groups interested in partnerships, referrals, volunteer opportunities and community support.
Research and Reports
Data on the impact of programs supporting children, adults and families through services such as food assistance, foster care, child support and more.
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