VIRGINIA DEPARTMENT OF SOCIAL SERVICES

KinderCare Education LLC - Dogwood
15101 Dogwood Villas Drive
Chesterfield, VA 23832
(804) 739-8673

Current Inspector: Molly Muscat (804) 588-2367

Inspection Date: June 27, 2023

Complaint Related: Yes

Areas Reviewed:

8VAC20-780 Administration. 8VAC20-780 Staff Qualifications and Training. 8VAC20-780 Physical Plant. 8VAC20-780 Staffing and Supervision. 8VAC20-780 Programs. 8VAC20-780 Special Care Provisions and Emergencies 8VAC20-780 Special Services. 8VAC20-820 THE LICENSE. 8VAC20-770 Background Checks (8VAC20-770) 20 Access to minor?s records 22.1 Background Checks Code, Carbon Monoxide 63.2 Child Abuse & Neglect

Comments:

A complaint inspection was initiated on June 27, 2023 in response to a complaint that was received on June 22, 2023 in reference to behavior guidance and physical plant. Documentation was reviewed and interviews were conducted. During the complaint inspection the center self-reported an incident that occurred on June 7th regarding behavior guidance. Follow up interviews were conducted with local agencies on June 29th, July 3rd, and July 5th. The preponderance of evidence gathered during the investigation supports violation of standards regarding the complaint and self-report. Violations were cited. Please complete the plan of correction and ?date to be corrected? for each violation cited on the violation notice and return it to me within 5 business days from today, 07/28/2023. Please specify how the deficient practice will be or has been corrected. Your plan of correction should contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again, and 3) person(s) responsible for implementing each step and/or monitoring any preventative measure(s).

Violations:

Standard #:	22.1-289.035-B-4
Complaint related:	No
Description:	Based on records review, and interview, the center failed to ensure employees have required out of state background checks when an individual has lived outside the state of Virginia within the past 5 years. Evidence: The record for staff #5 (date of employment 3/1/23) had documentation of living outside the state of Virginia within the past 5 years. There was not documentation of a criminal history check, central registry check and sex offender registry search for the state/district listed. Director confirmed the background checks were not completed.
Plan of Correction:	Per the center "out of state background check conducted on 7/27/23."
Standard #:	8VAC20-770-60-C-2
Complaint related:	No
Description:	Based on records review, and interview, the center failed to obtain the results of a Central Registry Search by the end of the 30th day of employment. Evidence: The record for staff #5, date of employment 3/1/23, did not contain the results of a Central Registry Search. The Director confirmed that a Central Registry Search had not been conducted.
Plan of Correction:	Per the center "Central Registry was completed as of 6/26/23."
Standard #:	8VAC20-780-40-E
Complaint related:	Yes
Description:	Based on documentation review, and interviews, the center failed to follow its own policies related to behavior guidance. Evidence: 1. Interviews with staff #1, staff #4, staff #5. Staff #6, staff #7, staff #8, staff #9, and staff #10 revealed that staff #3 was witnessed on multiple occasions yelling at the children, making comments such as ?I hate working in this classroom?, and using profanity in front of and directed towards the children. 2. Review of document titled ?Guidance Protection of and Respect for Children OP-300 states that ?employees must adhere to all applicable state and local laws governing child guidance or discipline. Employees are required to use positive guidance techniques and to refrain from any unacceptable measures while caring for children".
Plan of Correction:	Per the center "staff retrained on KCE behavior guidance and respect/protect policy. Staff members resigned behavior guidance policy. CD and AD to conduct weekly classroom observations to ensure policy is properly implemented."
Standard #:	8VAC20-780-240-A
Complaint related:	No
Description:	Based on records review, and interview, the center failed to ensure that all staff complete the Virginia Department of Education (VDOE) 10 hour preservice training within 90 days of the date of employment. Evidence: 1. The record for staff #2, date of employment 2/7/23, contained documentation of the VDOE training dated 05/16/23. 2. The record for staff #5, date of employment 3/1/23 did not contain documentation of the VDOE training. The Director confirmed that the training had not been completed.
Plan of Correction:	Per the center "Virginia Preservice Training started and to be completed by 8/11/23."
Standard #:	8VAC20-780-270-A
Complaint related:	Yes
Description:	Based on interviews, and observation, the center failed to ensure that areas and equipment of the center, inside and outside, shall be maintained in a clean, safe, and operable condition. Evidence: 1. Interview with staff #9 revealed that the gates on the playground were not latching properly. 2. Observations confirmed that the gates in between the preschool playground and the toddler playground were not latching properly.
Plan of Correction:	Per the center "Gates have been fixed. Continue to complete playground safety check list to ensure that all gates and locks are noted when not working properly, so that it can be corrected immediately."
Standard #:	8VAC20-780-400-B
Complaint related:	Yes
Description:	Based on interviews, and written statements, the center failed to ensure that behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts. Evidence: 1. Interviews with staff #1, staff #4, staff #5. staff #6, staff #7, staff #8, staff #9, and staff #10, revealed that staff #3 was witnessed on multiple occasions yelling at the children, making comments such as ?I hate working in this classroom?, and using profanity in front of and directed towards the children. 2. Written statements and interviews with staff #4, staff #7, and staff #12 revealed that staff #3 was observed on June 7, 2023, using her foot to redirect child #1, age 8 months, to prevent the child from hurting another infant. This caused the 8-month-old child to fall backwards into a boppy pillow. 3. Interview with Director revealed that staff #3 was issued a ?final coaching? on June 7, 2023 for tone of voice and using inappropriate child guidance.
Plan of Correction:	Per the center "staff retrained on KCE behavior guidance and respect/protect policy. Staff members resigned behavior guidance policy. CD and AD to conduct weekly classroom observations to ensure policy is properly implemented."