About the Hotline
The Virginia Department of Social Services operates a statewide Child Protective
Services (CPS) Hotline 24/7 to support local departments
of social services by receiving reports of child abuse and neglect and referring
them to the appropriate local department of social services. The CPS Hotline
is staffed by trained social workers.
Anyone can report suspected child abuse or neglect to a local department of
social services or to the CPS Hotline. Callers will be asked to provide as much
information as possible about the child, the alleged abuser and the incident.
You are not required to give your name when you make the report, but if you
do identify yourself, the local department of social services will be able to
contact you for further information if needed and will be able to inform you
of actions that were taken.
Each report is evaluated by the local department of social services to determine
if the report information meets the legal definition of child abuse or neglect
and whether CPS has the authority and responsibility to conduct a family assessment
or an investigation to determine the child's immediate safety needs and to determine
if the family needs services.
Criteria for Child Abuse
- Alleged victim is under the age of 18 at the time of the report
- Alleged abuser is in a caretaking role
- Alleged abuse or neglect meets the definition of abuse or neglect as defined by the CPS laws, regulations and policy
- The Virginia Department of Social Services local agency has jurisdiction to respond to the report
- In Virginia: (800) 552-7096
- Out-of-state: (804) 786-8536
- Hearing-impaired: (800) 828-1120
CPS Hotline staff may provide general information and educational materials
about child abuse or neglect to callers from the general public, child care
providers, school educators and medical professionals on recognizing and reporting
suspected child abuse or neglect.
CPS Hotline staff is also trained to provide crisis counseling and intervention
if needed, and can provide information and referral assistance to callers to
locate prevention and/or treatment programs in their area.