VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Scammers are attempting to steal card benefits nationwide by tricking you into sharing your EBT card number and/or personal identification number (PIN). The Virginia Department of Social Services and the USDA are working together to actively monitor this fraudulent activity and keep the public informed.

The good news is there are a number of simple steps you can take to protect yourself from benefits-related scams or theft, including regularly changing your PIN and choosing to use only the official ConnectEBT app (free from Apple and Google app stores). Remember to check your balance daily, either through the ConnectEBT app or online portal, and keep an eye out for unusual activity.

*New for 2025* The ConnectEBT app now offers a card lock feature, allowing users to secure their EBT cards after each purchase. Instantly lock and unlock your card to protect your benefits until your next checkout. Find this feature in the ConnectEBT app today!

Click the cards below to learn more about protecting yourself from EBT scams.