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EBT/P-EBT SCAM NOTICE

Help protect yourself against scam attempts. Never provide your personal information, including your EBT or P-EBT pin, to any unsolicited source. Learn more.

Changes Coming Soon to P-EBT Inquiry Process

As a reminder, the Pandemic Electronic Benefit Transfer (P-EBT) program ended once final benefits were issued on Sept. 30, 2023.

Due to the program's termination, the online P-EBT inquiry portal and P-EBT Call Center, which is accessible at 866-513-1414 or 804-294-1633 Monday-Friday between 8:15 a.m. - 5 p.m., will no longer be available to receive new customer inquiries after Nov. 30, 2023. Customers who set up an account through the portal before Nov. 30 may continue to track the status of their inquiry.

The Virginia Department of Social Services remains committed to resolving all customer inquiries received by the Nov. 30, 2023 deadline. To access the P-EBT inquiry portal visit: https://vdss-prod-ct.powerappsportals.us/.

Pandemic EBT Program

The Pandemic Electronic Benefit Transfer (P-EBT) program, including Summer P-EBT, ended September 30, 2023. The final benefits were issued this past summer.

If you have questions regarding this benefits issuance, call 866-513-1414 or 804-294-1633 Monday - Friday between 8:15 a.m. - 5 p.m. VDSS is experiencing higher than normal inquiry volumes that have caused a delay in response times. Thank you for your patience as VDSS works to resolve your inquiry.

If you need to activate your EBT card or if you need a replacement EBT card, call 866-281-2448.

P-EBT was a federal program created in spring 2020 to supplement school meals that students missed while schools were closed or placed on part-time attendance schedules due to COVID-19. Certain students were eligible for P-EBT benefits under the National School Lunch Program (NSLP) and met specific conditions as defined by the U.S. Department of Agriculture.

To be eligible for the most recent Summer 2023 P-EBT program, the student was required to attend a school that participates in the USDA National School Lunch Program (NSLP) AND either determined free or reduced-price eligible by meal application or direct certification OR attending a Community Eligibility Provision (CEP) school.