UPDATE 4/07/2026
MAINTENANCE ALERT: The OBI Provider Portal will undergo needed maintenance Thursday April 09, 2026 and will be unavailable from 5:00pm-8:00pm.
If you experience any issues, please notify us at crs_operations@dss.virginia.gov.
For questions about registration, Fieldprint or criminal fingerprint background results, please email the criminal team at backgrounds@dss.virginia.gov.
For questions about the Central Registry, please email the team at crs_operations@dss.virginia.gov.
Welcome to the Office of Background Investigations. OBI houses dual programs under the Division of State Programs and Business Operations. OBI oversees The Virginia Child Abuse and Neglect Central Registry Search Request and Criminal Background Investigation Fingerprint Units.
Resources
Memorandums/Communications
- March 26, 2026 OBI Portal Limited Functionality (PDF)
- March 19, 2026 OBI Provider Portal Outage-Update (PDF)
- March 18, 2026 OBI Provider Portal Outage (PDF)
- March 6, 2026 Post-Deployment Memo (PDF)
- Processing Fee Increase-Effective January 01, 2026 Memo (PDF)
- October 30, 2025 Post-Deployment Memo (PDF)
- Service Fee Increase-Effective June 26, 2025 Memo (PDF)
- May 9, 2025 Post-Deployment Memo (PDF)
- April 4, 2025 Post-Deployment Memo (PDF)
- March 21, 2025 Post-Deployment Memo (PDF)
User Guides and FAQs
- All User Registration Guide (PDF)
- Create A Request User Guide (PDF)
- DOE User Registration Guide (PDF)
- Facility Search Help Guide (PDF)
Barrier Crime Listings/Forms
- CDC FDH CCE etc-Barrier Crimes List (PDF)
- CPA Barrier Crime List (PDF)
- CRF Barrier Crime List (PDF)
- Central Registry Form (PDF)
