VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Meadow Hills Assisted Living Facility
5046 Williamson Road
Roanoke, VA 24012
(540) 400-7253

Current Inspector: Angela Marie Swink (276) 623-6575

Inspection Date: Dec. 17, 2019

Complaint Related: Yes

Areas Reviewed:

22VAC40-73 GENERAL PROVISIONS 22VAC40-73 ADMINISTRATION AND ADMINISTRATIVE SERVICES 22VAC40-73 PERSONNEL 22VAC40-73 STAFFING AND SUPERVISION 22VAC40-73 ADMISSION, RETENTION, AND DISCHARGE OF RESIDENTS 22VAC40-73 RESIDENT CARE AND RELATED SERVICES 22VAC40-73 BUILDING AND GROUNDS

Comments:

The Piedmont Licensing Office received a complaint in regards to Meadow Hills Assisted Living Facility. The complaint alleges that the facility has not turned on their heat and that they are withholding monies from a resident. The LI for Meadow Hills Assisted Living Facility conducted an unannounced complaint investigation at the facility on 12/17/2019 and noted 23 residents to be in care. Resident records as well as other forms of facility documentation were reviewed and a tour of the physical plant was conducted. Interviews were conducted with residents and staff. Based on all evidence available for review, the LI noted that resident 1,admitted to the facility on 7/1/2019, was just approved for SSA payments on 11/28/2019. An Auxiliary Grant application has now been submitted for the resident. At this time resident 1 does not have any personal monies and the facility is paying for the residents personal needs (pharmacy and other incidentals). Based on evidence available for review this part of the complaint is unfounded. The LI reviewed the facility menu and compared to the mid day meal. No complaints were voiced by residents as to meals that are served. A tour of the physical plant was conducted in which it was noted that the facility heat has been turned on but the temperature in the main hallway was not in compliance with regulation, and violations were cited. Based on the evidence available for review this part of the complaint is founded. Please respond back with a plan of correction within 10 days of receipt of this notice. If you have any questions please feel free to contact your LI.

Violations:

Standard #:	22VAC40-73-610-B
Complaint related:	Yes
Description:	Based on observations made of the facility physical plant, the facility failed to ensure that menus for meals and snacks for the current week were posted in an area conspicuous to residents. EVIDENCE: 1. The current menu for the week for meals and snacks was not posted in a conspicuous area for residents in the facility at the time of this inspection.
Plan of Correction:	Facility administrator reviewed regulatory policy with staff for ensuring current menus for meals and snacks are posted in the designated area, conspicuous to residents.
Standard #:	22VAC40-73-880-B
Complaint related:	Yes
Description:	Based on observations made of the facility physical plant, the facility failed to ensure that a temperature of at least 72?F was maintained in all areas used by residents during hours when residents are normally awake. EVIDENCE: 1. The temperature in the main hallway was noted to be at 65'F at 12:30pm on the day of inspection. 2. The temperature in room 3 was noted to be 68'F at 12:35pm on the day of inspection.
Plan of Correction:	Facility Administrator contracted with Heating company for assessment of heating system. Both Blower Wheels in system had malfunctioned. Both have been replaced. Temperatures in the facility is holding steady at 72 degrees and above since repairs.