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New Generation Daycare and Learning Center
603 Lincoln Street
Norfolk, VA 23510
(757) 623-3143

Current Inspector: Rene Old (757) 404-1784

Inspection Date: June 28, 2016

Complaint Related: No

Areas Reviewed:
63.2 Child Abuse and Neglect
22VAC40-191 Background Checks (22VAC40-191)

An unannounced "other" inspection was conducted on 6/28/2016 in response to an incident of a child being left alone on the center bus on 6/21/2016. This incident was reported to the inspector on the day of the incident by the center program directer. Based on the information gathered this incident is found to be valid and violations were found in the following areas of the CDC standards: Physical Plant, Staffing and Supervision, Special Care Provisions and Emergencies and Special Services. These violations were reviewed with the program director at the exit interview. Please complete the "plan of correction" for each violation cited on the violation notice and return it to me within 10 calendar days from today. You will need to specify how the deficient practice will be or has been corrected. Just writing the word "corrected" is not acceptable. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s).

Standard #: 22VAC40-185-270-A
Description: Based on observation, the center failed to ensure that areas and equipment of the center shall be maintained in a safe condition. Evidence: 1. A hanging cord was observed next to the diaper changing table in the infant room. The cord was dangling down from the top area of the wall and was within easy reach of any child being changed. 2. Dangling cords are an entanglement hazard. Additionally, a child could potentially topple or fall off of the changing table if the child were to reach for and pull on the cord.

Plan of Correction: The hanging cord was immediately moved to a non-hazardous position during the inspection on 6/28/2016. We permanently mounted the cord in a safe position on 6/29/2016.

Standard #: 22VAC40-185-340-A
Description: Based on record review and interview, the center failed to ensure that when staff are supervising children, they shall always ensure their care and protection. Evidence: The center failed to provide for the care and protection of children by leaving a five-year old child on the center bus for approximately seven minutes on the morning of 6/21/2016: 1. Staff #1 stated she left the center at approximately 8:40am to take a group of 13 children to a local elementary school. a. Prior to leaving the center staff # 3 recalled she had to wake child #1 up as she had fallen asleep at the table after eating breakfast. Staff #3 further stated that child #1 frequently fell asleep after breakfast. 2. Staff #1 stated she took attendance as the children entered the vehicle upon departure from the center. She did not however, take attendance as the children exited the bus at public school which was the required practice as per center policy. a. Staff #1 failed to notice that child #1 did not exit the bus at public school at approximately 9:00am. b. Staff #1 completed her transport to the public school and returned to the center at approximately 9:23am. 3. When staff #1 exited the vehicle she verified that she did not check the bus, as per center policy, to ensure that no children remained. a. Staff #1 recalled she exited the bus from the driver's side door and then locked the vehicle. b. Staff #1 confirmed she failed to notice that child #1 had fallen asleep and remained on the bus. b. Staff #1 entered the center and went directly to began care of children in a classroom. 4. At approximately 9:30am staff #3 noticed movement in the bus as she was preparing to leave the center. a. Staff #3 reported she observed child #1 jumping up and down. "She was screaming and crying and she looked afraid" according to staff #3. b. Staff #3 alerted staff #2 that child #1 was on the bus. Both staff proceeded out to the parking lot to retrieve child #1. c. The bus was locked and neither staff had brought a key with them. Staff #4 pulled up to the facility at approximately 9:30am. Staff #4 had a key and was able to unlock the bus. d. Staff #3 reported that staff #2 went into the vehicle and pulled child #1 out who continued to cry. 5. Staff #2 also reported observing child #1 jumping up and down on the bus at approximately 9:30am. b. Child #1 was standing at the top stair of the bus passenger door when staff #2 observed her. "She was crying and looked panicked." c. Child #1 was alone on the locked bus when staff came outside. Staff #2 went into the vehicle to get child #1 after the bus was unlocked by staff #4. Child #1 stated she had fallen asleep. 6. Child #1 stated, "I fell asleep when I was on the bus and no one woke me up." Child #1 additionally recalled, "I took my seat belt off and I was crying." "I was one was there inside with me." a. Child #1 also stated, "it was hot...I tried to get off the bus and I was crying and I couldn't tried to open the door." 7. The temperature in Norfolk was 80 degrees Fahrenheit at 9:30am according to the web site: Weather Underground. a. The bus was parked directly in front of the center where there was no shade.

Plan of Correction: All staff will be retrained on the importance of child supervision and bus procedures. A new Bus Driver job description has been created. An in-depth training will be held on Wednesday, August 3, 2016.

Standard #: 22VAC40-185-340-F
Description: Based on interview, the center failed to ensure that children under 10 years of age always shall be within actual sight and sound supervision of staff. Evidence: 1. Child #1 was not within sight and sound supervision of any staff as she was left alone inside of a locked 14 passenger bus for approximately seven minutes. The bus was parked in front of the center in the center parking lot. a. Child #1 was found on the bus at 9:30am on 6/21/2016 by staff #2 and staff #3. b. Child #1 was alone without any adult supervision on the bus when she was discovered by staff #2 and staff #3. 2. Information gathered from interviews with staff #1, staff #2, staff #3 and staff #4 indicate that child #1 was left alone on the bus from approximately 9:23am - 9:30am.

Plan of Correction: We will conduct a training on Wednesday, August 3, 2016 to include all aspects of child supervision to refresh staff of policies, procedures and licensing requirements.

Standard #: 22VAC40-185-500-B
Description: Based on observation, the center failed to ensure that the diapering surface shall be nonabsorbent. Evidence: The diapering pad in the infant room had five tears in the plastic. The form padding was exposed which eliminates the ability of staff to properly clean and sanitize the pad.

Plan of Correction: During the inspection on 6/28/2016, the diapering pad was replaced.

Standard #: 22VAC40-185-580-K
Description: Based on interview, the center failed to ensure that staff shall verify that all children have been removed from the vehicle at the conclusion of any trip. Evidence: 1. Child #1 was found on the bus by staff #2 and staff #3 at 9:30am on 6/21/2016. a. Staff #2 and staff #3 confirmed that child #1 was alone on the bus without any adult supervision. 2. Staff #1 verbally stated she had failed to check the bus when she returned to the center from taking children to a local public school.

Plan of Correction: We will conduct a training on Wednesday, August 3, 2016 to include all bus safety procedures.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.


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