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Children's Castle Early Learning Center
3743 Challenger Avenue
Roanoke, VA 24012
(540) 977-1282

Current Inspector: Julia Kimbrough (276) 608-4267

Inspection Date: Jan. 7, 2019

Complaint Related: Yes

Areas Reviewed:
22VAC40-185 PROGRAMS.

Comments:
The licensing inspector conducted an unannounced complaint inspection in response to a complaint that was received by the licensing office on 12/27/2018. Interviews were conducted with staff relating to allegations of inappropriate behavior guidance. The evidence gathered during the investigation supports allegations, so the complaint is determined to be valid. Please contact me if you need further assistance. Thank you.

Violations:
Standard #: 22VAC40-185-400-B
Complaint related: Yes
Description: Based on interviews with staff the facility failed to maintain compliance with this standard as required relating to providing behavioral guidance that is constructive in nature, and age and stage appropriate to the children in care. Evidence: There were 8 staff separately interviewed during the complaint inspection. Staff #1 stated during the interview that she has witnessed staff #7 yell in the faces of the children, 2 year olds, and use a loud voice tone. Staff #2 stated during the interview that she has witnessed staff #7 yell in the faces of the children, 2 year olds. Staff #3 stated during the interview that she has witnessed staff #7 use a rough voice tone and yell at the children, 2 year olds. Staff #4 stated during the interview that she has witnessed staff #7 use a mean voice towards the children, 2 year olds. Staff #5 stated during the interview that she has witnessed staff #7 use a harsh tone of voice and be overly loud towards the children, 2 year olds. Staff #7 stated during her interview that she had been counseled by the office and was working on getting on the children's level when speaking/directing the children. Administrative written documentation given to the inspector supports that staff #7 was counseled on getting on the children's level, and her actions that appeared as lack of teacher sensitivity at times. The administrative document states: "It was noted that because there were a few instances of a lack of teacher sensitivity where administration felt would warrant addressing with staff #7 just so that staff #7 would understand she needed to be more mindful of her actions." "Administration let staff #7 know that or assistant director would be giving staff #7 extra guidance and mentoring in these areas focusing on hand placement and teacher sensitivity as well as bringing staff #7 into the office and viewing what was seen on camera so she could also get that point of view". "Staff #7 was brought into the office on 12/28/18 and shown the camera on the few incidents where administration felt she needed to see for herself, hand placements and sometimes what could be construed as a lack of teacher sensitivity". Staff #1-#5 have all worked with staff #7 at some point, and have witnessed this behavior, according to the interviews.

Plan of Correction: Administration counseled staff #7 and addressed all concerns, reviewed multiple dates and instances on the camera with her, as well as monitored her via camera and one on one observations. Administration has continued to monitor staff #7 via camera and personal observation to assure proper hand placement is used as well as proper guidance with the children. All observations have been deemed appropriate.

Standard #: 22VAC40-185-410-1
Complaint related: Yes
Description: Based on interviews with staff the facility failed to maintain compliance with this standard as required relating to physical punishment/forbidden actions. Evidence: There were 8 staff separately interviewed during the complaint inspection. Staff #1-#6 stated in interviews that staff #7 had been seen, by them, to roughly handle the children when they misbehave or act up. Staff #1 stated during the interview that she has witnessed staff #7 roughly handle the children by pulling their arms up to get them to stand or move from a seated position, and sitting them down hard into their seats, 2 year olds. Staff #2 stated during the interview that she has witnessed staff #7 grab the children by the face and lift their chins up with her finger to get the children to look at her. Staff #1 also stated that staff #7 pushed a childs forehead back prior to grabbing the face and lifting the chin of the child, 2 year olds. Staff #3 stated during the interview that she has witnessed staff #7 grab the children by the face and chin to make them look up at her, lifting the chin with her fingers, 2 year olds. Staff #4 stated during the interview that she has witnessed staff #7 yank the children up by their arms, 2 year olds. Staff #5 stated during the interview that she has witnessed staff #7 push the chair of the child under the table roughly, with the child in the chair , 2 year olds. Staff #6 stated during the interview that she has witnessed staff #7 pulling a child, who was screaming and visibly upset, by the arm across the floor from the carpet area to the changing area, 2 year olds. Staff #7 stated during the interview that she has not roughly handled the children, but her brisk/jerky actions may appear that way. Staff #7 also stated that she would take the children by the cheeks or chin, not in a hurtful way, to get them to look at her while she was talking to them. Staff #7 stated during her interview that she had been counseled by the office and was working on getting on the children's level and not touching the children on the face. Administrative written documentation given to the inspector states that "staff #7 was counseled on better hand placement when dealing with the children". "Instead of holding onto the childs wrist, grab the hand". "Instead of lifting the childs chin, or cupping the face with her hands, get down on the childs level". "Both of these come across as a lack of teacher sensitivity at times". This written documentation also states "that staff #7 is actively being mentored by administrative staff, and that she was informed that camera pulls would occur to check on her interactions with the children". Staff #1-#6 have all worked with staff #7 at some point, and have witnessed this behavior.

Plan of Correction: Administration counseled staff #7 and addressed all concerns, reviewed multiple dates and instances on the camera with her, as well as monitored her via camera and one on one observations. Administration has continued to monitor staff #7 via camera and personal observation to assure proper hand placement is used as well as proper guidance with the children. All observations have been deemed appropriate.

Disclaimer:

A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.

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