Translation Disclaimer

VDSS Bulletins and Closures
staff of hermes icon VDSS COVID-19 Resources | VDSS Alert DSS Closures
An Agency of the Commonwealth of Virginia
Click Here for Additional Resources
Search for Child Day Care
|Return to Search Results | New Search |

Natural Steps Child Development Center
64 Toby Way
Palmyra, VA 22963
(434) 589-5891

Current Inspector: Beth Orebaugh (540) 847-9173

Inspection Date: Nov. 25, 2019

Complaint Related: No

Areas Reviewed:

Technical Assistance:
We discussed the requirements for behavior guidance. The risk assessment for a violation was provided.

During the unannounced inspection conducted on November 25 2019 from 11:04 AM to 4:10 PM, an investigation was conducted regarding the self-reported concerns about an incident and behavior guidance. After completing interviews on November 25, and 26, 2019 and on December 4, 2019, and a review of documentation and records, it was determined that the concern was valid. The center has taken corrective action for a violation. Thank you for your cooperation. Let me know if you need any assistance. 540/430-9259

Standard #: 22VAC40-185-400-B
Description: Based on interviews conducted on November 19, 25, and 26, 2019, a review of pertinent records, center procedures and documentation, as well as observation of the classrooms and care of children, the center failed to ensure that staff always use behavioral guidance that is constructive, age appropriate and intended to redirect children to appropriate behavior to resolve conflicts. Evidence: On the morning of November 18, 2019, staff member 2 provided light-up balls to children in classroom 9 prior to the transition for outside time. Interviews confirmed that child 1 hit more than one child with a ball during play. Per interviews with staff and verification of staff member 1's history of past communication methods, staff member 1 was addressing the use of the balls with three children and had physical contact with child 1's face while using one hand to move child 1's head to face hers, as she was at child 1's eye level, and using an angry tone of voice. Staff member 1 turned and stopped speaking to the children when she saw staff member 3 at the hall door.

Plan of Correction: Staff member 1 is no longer employed at the center. The administrative staff will make sure all staff understand the center's discipline policy. Administrative staff reviewed appropriate teacher language, positive redirection techniques and having age appropriate expectations during a meeting with staff. Also, a review was conducted on how to recognize one's own feelings and ask for support from other adults in the building.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.