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Child Connections Development Center, Inc.
110 Crofton Place
Palmyra, VA 22963
(434) 591-1010

Current Inspector: Chrystal King (804) 297-4469

Inspection Date: July 22, 2020

Complaint Related: Yes

Areas Reviewed:

This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia.

A complaint inspection was initiated on July 22.2020 and concluded on July 27,2020. A complaint was received by the department regarding allegations in the program area. The director was contacted by telephone to conduct the investigation. Interviews were conducted on July 22, 2020 and July 27, 2020. The inspector emailed the director a list of documentation required to complete the investigation.

The evidence gathered during the investigation supported the allegation of non-compliance with standards or law and a violation was issued.

Please complete the plan of correction and date to be corrected sections for each violation cited on the violation notice and return it to me within 5 business days from today. You will need to specify how the deficient practice will be or has been corrected. Just writing the word "corrected" is not acceptable. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s): 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s).

Standard #: 22VAC40-185-400-A
Complaint related: Yes
Description: Based on interviews and policy review, center did not ensure that staff use consistency in applying expectations during interactions with children in care.

Evidence: 1. Staff members confirmed that Child #1 was allowed to use a cell phone that had been brought from home. The child was permitted to watch videos and take pictures of classmates on several dates, but on June 18, 2020, a staff member intervened before additional pictures could be taken. 2. On page 9 of the parent handbook there is a policy stating that no personal belongings or toys are permitted. 3. When a parent asked why the cell phone was returned to him, the response was that they had to because of who the child was. 4. Staff members reported exceptions are made for Child #1 because the child is related to the center owner.

Plan of Correction: I would like it on record that we continuously train our staff on requirements/actions/conversations needed in order to maintain better behavior in classrooms. Ms. Tina and/or I address behaviors as soon as we are aware of situations. If the behavior is such that the parents need to be informed or a meeting is needed we follow through. We review different techniques with staff that may help correct behaviors and calm the child/children. As I?m sure you are aware children?s behaviors seem to be more intensified because of environment and all the confusion some have in their life. We also are finding more and more children that are overactive. Caring for our children has changed drastically through the years and the challenges that come with that are many.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.