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The Learning Experience
4683 Pouncey Tract Road
Glen allen, VA 23059
(804) 360-4226

Current Inspector: Florence Martus (804) 389-0157

Inspection Date: Jan. 29, 2021 and Feb. 4, 2021

Complaint Related: Yes

Areas Reviewed:
22VAC40-191 Background Checks (22VAC40-191)
63.2(17) License & Registration Procedures

Technical Assistance:

This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia.

A complaint inspection was initiated on January 29, 2021 and concluded on February 8, 2021. A complaint was received by the department regarding allegations in the areas of staff quantity and procedures for emergencies. The director was contacted by telephone to conduct the investigation. The inspector emailed the director a list of documentation required to complete the investigation.

The evidence gathered during the investigation supported the allegations of non-compliance with standards or law and violations were issued. Any violations not related to the complaints but identified during the course of the investigation can be found on the violation notice.

Standard #: 22VAC40-185-350-E-2
Complaint related: Yes
Description: Based a review of documentation and interview, the center did not maintain the required staff-to-child ratio of one staff member for every five children age 16 months old to two years.

1. As indicated on the injury report dated 01/18/2021, staff #1 was alone in the "todds" classroom with eight children. Four of the eight children present were 16 months to two years of age (the youngest child present in the group was 16 months of age).
2. . As indicated on the injury report dated 01/21/2021, staff #1 and staff # 2 were in the "Twads" classroom with 14 children. Four children were 16 months to two years of age.
3. Administrator #1 stated that she was in and out of the classroom. Adminstrator #1 stated that she had to "step out to interview, that's when they are out of ratio". Administrator #1 stated that it has happened "once or twice" and that "we are aware of the issue".

Plan of Correction: Not available online. Contact Inspector for more information.

Standard #: 22VAC40-185-550-L
Complaint related: Yes
Description: Based on a review of documentation, the center did not ensure that notification was provided to the parent by the end of the day of any known minor injuries.

The incident report indicates that the injury occurred on February 18, 2021 and the parent was notified and signed the incident report on February 19, 2021.

Plan of Correction: Not available online. Contact Inspector for more information.

Standard #: 22VAC40-185-550-M
Complaint related: Yes
Description: Based on documentation review, the facility did not ensure the written record regarding a child's injury contained the required information.

Two of the three injury reports did not have the date and time when parents were notified, any future action to prevent recurrence of the injury and documentation on how the parent was notified.

Plan of Correction: Not available online. Contact Inspector for more information.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. To find programs participating in Virginia Quality, click here.

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