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Smiles & Giggles Learning Center Incorporated
132 Fox Hill Road
Hampton, VA 23669
(757) 851-3030

Current Inspector: Christine Mahan (757) 404-0568

Inspection Date: Feb. 10, 2021

Complaint Related: No

Areas Reviewed:

This inspection was conducted by licensing staff using an alternate remote protocol, necessary due to a state of emergency health pandemic declared by the Governor of Virginia.

A monitoring inspection was initiated on February 10, 2021 and concluded on March 2, 2021. A self-reported incident was received by the department regarding allegations in the areas of programs. The director was contacted by telephone to conduct the investigation. The inspector emailed the director a list of documentation required to complete the investigation. Inspection amended on 3-5-2021.

The evidence gathered during the investigation supported the allegations of non-compliance with standards or law and violations were issued.

Standard #: 22VAC40-185-410-1
Description: Based on interviews and a review of a video recording, it was determined a staff member engaged in a forbidden action and roughly handled a child.

Evidence: On 2/8/2021 between 9:10am and 9:20am, child #1, age 4 was observed running around the classroom. Staff #1 grabbed the child's right arm between his shoulder and his elbow. Child #1 then fell to the floor and Staff #1 continued walking while holding child # 1's arm and he was on his knees. Staff #1 stated "I took his arm to go sit at the table" and "I held his arm maybe a minute or two". Staff #1 stated, "he was not cooperating with anything I asked him to do."

Plan of Correction: 1) Daycare administrator reviewed with police officer the video and met with staff members and interviewed staff. The police department filed a report and informed staff members that they didn't find abuse.
2) Staff member was immediately dismissed and escorted off campus. She was informed that CPS was investigation. Correction done on 2/9/2021 when made aware of the incident. 3) All staff members were immediately retrained on not holding a student while misbehaving, staff were reminded that they are forbidden to ever handle a student in a rough manner. Correction done on 2/9/2021
4) 5 Texas A&M Guidance & Discipline courses will be required to be taken by 4/15/2021. *overcoming challenging behaviors, ADD/HD strategies, Positive Guidance & Discipline, Positive Guidance why what & how, Challenging Infants and Toddlers.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

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