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Heavenly Playhouse Childcare Center
10613 Patterson Avenue
Henrico, VA 23238
(804) 912-1698

Current Inspector: Jennifer Moore (540) 430-0384

Inspection Date: Dec. 10, 2021

Complaint Related: Yes

Areas Reviewed:

This inspection was conducted by licensing staff using an alternate remote protocol, including telephone contacts, documents review, and interviews.

An unannounced complaint inspection was initiated on 12/10/2021 and concluded on 12/13/2021 regarding allegations of non-compliance with ratio. The inspector was on site on 12/10/2021 from 12:00-12:45 pm. There were 38 children present, ranging in ages from 4 months to 9 years, with 5 staff supervising. The inspector conducted observations and interviews on site. Additional documentation was requested and reviewed remotely.

The preponderance of the evidence gathered during the investigation supports the allegation; therefore, the complaint is determined to be valid. See the violation notice for more details.

Please complete the ?plan of correction? and ?date to be corrected? for each violation cited on the violation notice and return it to me within 5 business days from today. You will need to specify how the deficient practice will be or has been corrected. Just writing the word ?corrected? is not acceptable. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventative measures. Please do not use staff names; list staff by positions only.

Standard #: 8VAC20-780-350-B
Complaint related: No
Description: Based on observation and interview, the center did not maintain the required ratio of one staff to four children for children from birth to 16 months as required.

1. On 12/10/2021, the infant room had 5 children present with 1 staff. The children ranged in age from 4 months to 16 months.
2. Administration acknowledged that the classroom was not following the required staff to child ratio.

Plan of Correction: Administration plans to hire more staff to prevent non compliance from occurring again. The administration will do more headcounts to make sure staff to child ratio is in compliance.

Standard #: 8VAC20-780-350-C
Complaint related: No
Description: Based on observation and interview, the center did not ensure that when children are in ongoing mixed age groups, the staff-to-children ratio and group size applicable to the youngest child
in the group applied to the entire group.

1. At 12:00 on 12/10/2021 there were 15 children ranging in age from 4 to 9 years with 1 staff. One additional staff was needed to meet the required ratio of one staff to ten children.
2.The staff stated that the school aged children had early release and had joined the preschool class until the director returned. The director returned around 12:30.
3. Administration acknowledged that the classroom was out of compliance with ratio requirements.

Plan of Correction: Administration will get an updated school calendar for school age children early release days. Administration plans to hire more staff to prevent noncompliance from occurring again.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. To find programs participating in Virginia Quality, click here.

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