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Heavenly Playhouse Childcare Center
10613 Patterson Avenue
Henrico, VA 23238
(804) 912-1698

Current Inspector: Jennifer Moore (540) 430-0384

Inspection Date: March 15, 2022

Complaint Related: Yes

Areas Reviewed:
8VAC20-780 Special care provisions and emergencies.

This inspection was conducted by licensing staff partially using an alternate remote protocol, including telephone contacts, documents review, and interviews. The inspector was on site on 3/15/2022 from 9:12-9:56 am.

An unannounced inspection was initiated on 3/15/2022 and concluded on 3/21/2022 in response to a complaint that was received by the department on 03/10/2022 regarding allegations in the area of staff to child ratio requirements, procedures for emergencies, termination policies, and behavioral guidance.

The preponderance of the evidence gathered during the investigation supports part of the allegation; therefore, the complaint is determined to be valid. There was also a violation found during the inspection regarding over the counter skin products. See the violation notice for more details. If you have any questions about this inspection, please contact the licensing inspector at (540) 430-0384.

Please complete the ?plan of correction? and ?date to be corrected? for each violation cited on the violation notice and return it to me within 5 business days from today. You will need to specify how the deficient practice will be or has been corrected. Just writing the word ?corrected? is not acceptable. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventative measures. Please do not use staff names; list staff by positions only.

Standard #: 8VAC20-780-340-F
Complaint related: No
Description: Based on observation and interview, the center did not ensure that all children under 10 years of age were always within actual sight and sound supervision of staff.

1. The Pre kindergarten classroom (4's) was observed to not be within the sight of a staff member for 1.5 minutes when the staff stepped outside of the classroom to speak to an individual at the door.
2. Administration acknowledged that they stepped outside of the classroom to talk to a parent.

Plan of Correction: Parent was trying to bring in a sick child into center and teacher stepped out to talk to parent. Teacher will use side door to make sure children are within sight and sound supervision in order to prevent violation from occurring.

Standard #: 8VAC20-780-350-B
Complaint related: No
Description: Based on observation and interview, the center did not ensure to maintain the required staff-to-children- ratio of 1 staff to 8 children in the preschool classroom.

1. On 3/15/2022, 13 children ranging in age from 2-3 years were observed with 1 staff from 9:15 am-9:48am.
2. Administration acknowledged that the classroom was out of compliance with ratio.

Plan of Correction: Director will adjust staff schedule to assure ratios are in compliance with licensing standards.

Standard #: 8VAC20-780-520-C
Complaint related: No
Description: Based on observation and interview, the center did not ensure that diaper creams were stored in an area that was inaccessible to children.

1. Two diaper ointments were observed in an unlocked cabinet in a children's bathroom. During the inspection, children were observed utilizing the area where the unlocked diaper creams were stored.
2. Administration acknowledged that the child proof latch was not properly secured.

Plan of Correction: To prevent this violation from occurring the director will put a keep lock sign on the cabinet. Staff will do a training on properly storing diaper cream.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. To find programs participating in Virginia Quality, click here.

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