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Chesterbrook Academy
2920 Old Pump Road
Richmond, VA 23233
(804) 360-4141

Current Inspector: Cindy Horne (804) 297-4469

Inspection Date: Jan. 27, 2023

Complaint Related: Yes

Areas Reviewed:

The licensing inspector conducted an unannounced complaint inspection in response to a complaint received 01/18/2023 regarding allegations concerning staff-to-child ratio. The inspection was completed 01/27/2023. The inspector was on-site from approximately 8:43 a.m. to 4:45 p.m. A monitoring inspection was also completed on this date. Observations and staff interviews were conducted for the complaint inspection.

The preponderance of the evidence gathered during the investigation supported the allegation. The complaint is determined to be valid.

Please complete the plan of correction and the date to be corrected for each violation listed on the violation notice and return it to the department within 5 business days from receipt. Your plan of correction should contain: 1) steps to correct the noncompliance with the standard(s); 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventative measures. If you have any questions related to this inspection, please contact Inspector Susan Ellington-Sconiers, at 804-588-2368 or

Standard #: 8VAC20-780-350-B-1
Complaint related: Yes
Description: Based on observation and interviews, the center did not ensure compliance with ratios of staff to children as required.

1. Based on observation the center did not maintain the ratio of 1 staff to 4 children in the Infant I room. The licensing inspector entered the Infant I Room at approximately 8:45 a.m. and observed 12 infants being cared for by 2 staff members.
2. Based on observation the center did not maintain the ratio of 1 staff to 8 children in the Beginner I classroom. The licensing inspector entered the Beginner I room at approximately 8:50 a.m. and observed 13 children being cared for by 1 staff. After the inspector entered the room another staff came into the room to bring the class into ratio and then a 3rd staff entered the classroom at 9:08 a.m.
3. The assistant director reports the center is having issues in the mornings keeping within ratio when the children are being dropped off. She states the center is aware of being out of ratio and are trying to fix it.

Plan of Correction: Not available online. Contact Inspector for more information.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

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