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KinderCare Education, LLC - Pump Road
1001 Pump Road
Henrico, VA 23238
(804) 740-0020

Current Inspector: Jennifer Moore (540) 430-0384

Inspection Date: July 11, 2023

Complaint Related: No

Areas Reviewed:
X 8VAC20-780 Administration.
X 8VAC20-780 Staff Qualifications and Training.
X 8VAC20-780 Physical Plant.
X 8VAC20-780 Staffing and Supervision.
X 8VAC20-780 Programs.
X 8VAC20-780 Special Care Provisions and Emergencies
X 8VAC20-780 Special Services.
X 8VAC20-770 Background Checks
X 22.1 Early Childhood Care and Education
X 63.2 Child Abuse & Neglect

The licensing inspector conducted an unannounced inspection on Tuesday, July 11, 2023 in response to a self-reported incident that the Department received on July 6, 2023 regarding supervision. The inspector was on site at the center on July 11, 2023 from 11:50am to 12:45pm. Interviews with staff were completed, observations were made in the center, and documentation was reviewed.
The preponderance of the evidence gathered during the investigation validates the self-reported incident. A violation was cited regarding supervision. See the violation notice for more details.
If you have any questions about this inspection, please contact the licensing inspector at (804) 929-3771.

Standard #: 8VAC20-780-340-A
Description: Based on interviews conducted on July 11, 2023, the center failed to ensure care and protection for an infant in care who received another child's formula.
1. The center's representative and staff #1 reported the following: On 07/6/2023, staff #1 fed child #1 four ounces of formula belonging to child #2. The interviews also revealed that child #1 and child #2 do not drink the same infant formula.
2. When referring to child #1 and child #2 during an interview on July 11, 2023 staff #1 stated, ?They look alike and it was a bad mistake on my part.?

Plan of Correction: The Director has retrained the staff on safe bottle feeding. Making sure that name to face call to co-workers in the infant room and getting a confirmation back from that staff member before feeding the bottle to the child. This safe bottle feeding will continue going forward and management will observe to make sure it is being completed.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

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