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KinderCare Education, LLC - Pump Road
1001 Pump Road
Henrico, VA 23238
(804) 740-0020

Current Inspector: Jennifer Moore (540) 430-0384

Inspection Date: June 22, 2023

Complaint Related: No

Areas Reviewed:
X 8VAC20-780 Administration.
X 8VAC20-780 Staff Qualifications and Training.
X 8VAC20-780 Physical Plant.
X 8VAC20-780 Staffing and Supervision.
X 8VAC20-780 Programs.
X 8VAC20-780 Special Care Provisions and Emergencies
X 8VAC20-780 Special Services.
X 8VAC20-770 Background Checks
X 22.1 Early Childhood Care and Education
X 63.2 Child Abuse & Neglect

The licensing inspector conducted an unannounced inspection on Thursday, June 22, 2023 in response to a self-reported incident that the Department received on June 15, 2023 regarding special feeding needs. The inspector was on site at the center on June 22, 2023 from 3:15pm to 6:00pm. Interviews with staff were completed, observations were made in the center, and documentation was reviewed.
The preponderance of the evidence gathered during the investigation validates the self-reported incident. A violation was cited regarding special feeding needs. See the violation notice for more details.
If you have any questions about this inspection, please contact the licensing inspector at (804) 929-3771.

Standard #: 8VAC20-780-570-D
Description: Based on interviews conducted on June 22, 2023, the center failed to ensure an infant was fed on demand or in accordance with the parental instructions.
1. The center's representative and staff #1 reported the following: On 06/15/2023, staff #1 fed child #1 (Age 5 months) a bottle between approximately 9:58am and 10:30am. Staff #1 did not feed child #1 for the rest of the day. The interviews also revealed that a parent picked up child #1 between approximately 4:00pm and 4:15pm.
2. The parents of child #1 instructed the center staff to feed child #1 two bottles, four hours apart.
3. Staff #1 stated that she mixed up child #1?s feeding schedule with another child?s feeding schedule.

Plan of Correction: The Director has retrained the staff on making sure that the children's needs are met with their feeding schedule. The Director does regular check ins throughout the day to make sure that the children are on their schedule and the daily reports are updated. The Management team will continue to check daily throughout the day to make sure all feedings are being completed.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

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