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Childtime Learning Centers - Memory Lane
10300 Memory Lane
Chesterfield, VA 23832
(804) 796-7990

Current Inspector: Lauren Bickford (540) 280-0742

Inspection Date: July 27, 2023

Complaint Related: Yes

Areas Reviewed:
8VAC20-780 Administration.
8VAC20-780 Staff Qualifications and Training.
8VAC20-780 Staffing and Supervision.
8VAC20-780 Programs.
8VAC20-780 Special Care Provisions and Emergencies.

An unannounced inspection was initiated on 7/27/2023 in response to complaints that were received by the licensing department on 7/14/2023 and 7/15/2023 regarding allegations in the areas of toileting procedures, behavior guidance, care and protection and forbidden action. The inspection was initiated on 7/27/2023 and completed on 8/15/2023. On 7/27/2023, the inspector was on site from approximately 8:28 am to 10:06 am. On 8/15/2023, the inspector was on site from approximately 11:00 am-2:05 pm. Interviews with staff were completed, observations were made in the center, and documentation was reviewed. Additional interviews were conducted remotely.

The preponderance of the evidence gathered during the investigation supports part of the allegation; therefore, the complaint is determined to be valid. See the violation notice for more details.

Please complete the plan of correction and date to be corrected for each violation cited on the violation notice and return it to me within 5 business days from today. You will need to specify how the deficient practice will be or has been corrected. Just writing the word corrected is not acceptable. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventative measures. Please do not use staff names; list staff by positions only.

Standard #: 8VAC20-780-500-B
Complaint related: No
Description: Based on observation and interview, the center did not ensure that children under the age of three years were changed on a changing table or countertop designated for changing.

1. In interview, staff #1 stated that the children in the toddler classroom (ages 16-24 months) were sometimes changed while standing up. Two additional staff stated that they had observed toddler aged children not being changed on a table.
2. Administration acknowledged that the children in the toddler room were not being changed on the table as required.

Plan of Correction: Not available online. Contact Inspector for more information.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

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