VIRGINIA DEPARTMENT OF SOCIAL SERVICES

Heavenly Hands Early Learning Center
2800 Hill Street
Lynchburg, VA 24501
(434) 386-8082

Current Inspector: Kelly Campbell (540) 309-2494

Inspection Date: Nov. 16, 2023

Complaint Related: No

Areas Reviewed:

8VAC20-780 Administration. 20 Access to minor?s records 8VAC20-780 Staff Qualifications and Training. 22.1 Early Childhood Care and Education 8VAC20-780 Physical Plant. 8VAC20-780 Staffing and Supervision. 8VAC20-780 Programs. 8VAC20-780 Special Care Provisions and Emergencies 8VAC20-780 Special Services. 8VAC20-770 Background Checks

Comments:

An unannounced on-site monitoring inspection was conducted on 11/16/2023. There were 17 children, ages 5 months-5 years, and 4 staff members present during the inspection. The inspector observed the following: free choice activities, breakfast and morning snack, and TV dance time. A total of 5 children?s records and 2 staff records, were reviewed. The inspector discussed the following with staff: attendance requirements, playground safety. The inspector arrived at 9:15 AM and departed at 11:30 AM. The list of enrolled children that was sent to the LI on 11/02/2023 per the Special Order was verified and an updated copy of all children enrolled in the program was requested. Kelly Campbell Licensing Inspector Office of Child Care Health and Safety Division of Early Childhood Care and Education Phone# 540-309-2494 Kelly.campbell@doe.virginia.gov

Violations:

Standard #:	8VAC20-780-40-K
Description:	Based on review of policies and procedures, the center failed to ensure that the center shall develop written procedures for prevention of shaken baby syndrome or abusive head trauma, including coping with crying babies, safe sleeping practices, and sudden infant death syndrome awareness. Evidence: Staff # 3 could not locate the procedures during the inspection.
Plan of Correction:	Not available online. Contact Inspector for more information.
Standard #:	8VAC20-780-350-B-1
Description:	2nd REPEAT VIOLATION Based on observation, the center failed to ensure that the ratio for infants was met. Evidence: Upon arrival at approximately 9:15 AM, the infant room had 6 children 5 months- 16 months of age with one staff member. All 6 children were enrolled into the program and had a record. The required ratio is 4 children to 1 staff person. Two staff members are required for this room. Staff member #5 stated that the fifth child arrived at approximately 8:32 AM. Staff member #2 arrived at approximately 9:32 AM. The infant room was out of ratio from approximately 8:32 AM to approximately 9:32 AM.
Plan of Correction:	Not available online. Contact Inspector for more information.
Standard #:	8VAC20-780-350-B-3
Description:	Based on observation, the center failed to ensure that the ratio for two-year-olds were met. Evidence: Upon arrival at approximately 9:15 AM, the Two-year-old room had 11 children 2 years ? 4 years of age with one staff member. All 9 children were enrolled into the program and had a record. The required ratio is 8 children to 1 staff person. Two staff members are required for this room. Staff member #4 stated that the nineth child arrived at approximately 9:01 AM. Staff member # 3 arrived at approximately 9:32 AM am. The two year old room was out of ratio from approximately 9:01 AM to approximately 9:32 AM.
Plan of Correction:	Not available online. Contact Inspector for more information.
Standard #:	8VAC20-780-500-B
Description:	Based on observation, the center failed to ensure that all diapering requirements were met. Evidence: Observed that the diapering changing pad had tears which made the diapering pad no longer nonabsorbent.
Plan of Correction:	Not available online. Contact Inspector for more information.
Standard #:	8VAC20-780-550-B
Description:	Based on review of the emergency plan, the center failed to ensure a written emergency preparedness plan that addresses staff responsibility and facility readiness with respect to emergency evacuation and relocation, shelter-in-place, and lockdown. The plan, which shall be developed in consultation with local or state authorities, shall include the most likely to occur emergency scenario or scenarios, including fire, severe storms, loss of utilities, natural disaster, chemical spills, intruder, violence at or near the center, terrorism specific to the locality, and other situations, including facility damage that requires evacuation, lockdown, or shelter-in-place. Evidence: The plan that was provided by staff# 3 did not contain all required components. The following was missing from the written plan: Emergency officer and back-up, Assembly points, methods to account for all children at the assembly point, securing essential documents, method of communication with parents, procedures to reunite the children with parents and Continuity of operations to ensure that essential functions are maintained during an emergency
Plan of Correction:	Not available online. Contact Inspector for more information.
Standard #:	8VAC20-780-560-J
Description:	Based on observation of morning snack, the center failed to ensure that the table was sanitized before and after eating. Evidence: Observed staff # 3 serving morning snack to the 2?4-year-old class. The tables were not sanitized prior to the children eating.
Plan of Correction:	Not available online. Contact Inspector for more information.