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Creative Critters, Inc.
3340 King William Avenue
West point, VA 23181
(804) 843-2366

Current Inspector: Heather Dapper (804) 662-7014

Inspection Date: June 22, 2017 and June 29, 2017

Complaint Related: Yes

Areas Reviewed:

A complaint was received by The Central Regional Licensing office on June 14, 2017 concerning care and protection. The licensing Inspector conducted an unannounced inspection in response to the complaint on June 22, 2017. The facilities owner and staff were interviewed, Injury reports, photos and staff and children's records were reviewed. Additional interviews were conducted on June 29, 2017. Based on the information gathered during the investigation, the preponderance of evidence supports the allegation. Therefore the complaint is determined to be valid. If you have questions regarding this inspection, please contact the licensing inspector at 804-662-9758.

Standard #: 22VAC40-185-340-A
Complaint related: Yes
Description: Based on interviews, review of injury reports and photos, the facility did not ensure the care, protection and guidance of children while being supervised by staff. Evidence: 1. Documentation on child #2's enrollment application revealed that child #2 had a history of biting. 2. Injury report dated 4/25/17 documented that a child (Child #2) scratched the face of Child #1. 3. Pictures of the 4/25/17 injury showed broken skin on Child #1?s face. 4. Injury report dated 5/09/17 documented that Child #2 bit the forehead of Child #1. (Injury occurred 05/08/2017) 5. A picture of the 5/08/17 injury showed a bite mark with broken skin on Child #1?s forehead. 6. Injury report dated 6/12/17 documented that Child #2 bit the back of Child #1. (Injury occurred on 06/08/2017) 7. A picture of the 06/08/2017 injury showed a bite mark on Child #1's back. 8. Injury report dated 6/14/17 documented that another child (Child #2 ) scratched the face of Child #1 and also, bit Child #1?s arm. 9. Injury report dated 6/16/17 documented that another child (Child #2) bit the back of Child #1. 10. Adequate prevention plans were not put in place to increase supervision and reduce injuries. Injury reports stated that child #2 would be watched closely and children would be separated. 11. Guardian #3 stated that child #1 and child #2 were separated briefly and then were returned to the same classroom.

Plan of Correction: Per the owner: The child (child #2) services were terminated on 06/16/2017. We are working on a biting policy and procedures for staff.

Standard #: 22VAC40-185-550-L
Complaint related: No
Description: Based on review of injury reports and interview, the facility did not notify the parents by the end of the day of any known minor injuries. Evidence: 1. Guardian #3 stated that she saw a bite mark on the back of child #1 on 06/8/2017. 2. Guardian #1 stated she picked up child #1 on 06/09/2017 and request information regarding the bite mark. 3. An injury report was not completed until 06/12/2017 at which time it was provided to Guardian #1.

Plan of Correction: Per the owner: Point of contact will be Guardian #1 and Guardian #3 for all communications regardless of who picks the children up. During the time period of the injury several different adults were picking the children up.

Standard #: 22VAC40-185-550-M
Complaint related: No
Description: Based on review of injury reports, the facility did not ensure the reports contained all the required information. Evidence: 1. Injury report #2: dated 05/09/2017 did not have the time of the injury documented. 2. Injury report #3: dated 06/12/2017 did not contain the time of injury, date and time when parent was notified, how parent was notified, second staff signature, nor parent signature. 3. Injury report #4: dated 06/14/2017 did not contain the date and time parent was notified, second staff signature, nor parent signature. 4. Injury report #5: dated 06/16/2017 did not contain the time parent was notified.

Plan of Correction: Per the owner: I have review with staff that all injury reports must be completed with all information documented at time of injury.


A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.