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KinderCare Learning Center - Parham
2240 East Parham Road
Henrico, VA 23228
(804) 264-8729

Current Inspector: Lynn Powers (804) 662-9790

Inspection Date: April 13, 2018 and April 18, 2018

Complaint Related: No

Areas Reviewed:
22VAC40-185 ADMINISTRATION.
22VAC40-185 STAFF QUALIFICATIONS AND TRAINING.
22VAC40-185 PHYSICAL PLANT.
22VAC40-185 STAFFING AND SUPERVISION.
22VAC40-191 Background Checks (22VAC40-191)

Technical Assistance:
N/A

Comments:
The licensing inspector completed an inspection in response to a self-reported concern regarding supervision that occurred at the center on 04/12/2018. The Department was notified of the incident on 04/12/2018. On 04/13/2018, the licensing inspector was on site from approximately 10:00AM until 1:50PM interviewing staff, conducting observations at the center, and reviewing documentation. On 04/18/2018, the licensing inspector received information regarding the center's policies and procedures. The preponderance of the evidence gathered during the investigation supports areas of noncompliance with the licensing standards related to supervision. In addition to the original complaint self-reported incident, there was an additional violation found during the inspection regarding background checks. See the violation notice for more details. Please complete the 'plan of correction' and 'date to be corrected' for each violation cited on the violation notice and return it to me within 5 business days from date of receipt. Please specify how the deficient practice will be or has been corrected. Your plan of correction should contain: 1) steps to correct the noncompliance with the standards, 2) measures to prevent the noncompliance from occurring again, and 3) person(s) responsible for implementing each step and/or monitoring any preventative measure(s). If you have any questions about this inspection, please contact the Licensing Inspector, Lynn Powers at (804) 662-9790.

Violations:
Standard #: 22VAC40-185-40-E
Description: Based on documentation review and interviews, the center did not maintain compliance with their own policies and procedures required by standards. Evidence: During the 04/13/18 inspection, the following was determined: 1. Staff stated on 04/12/2018 at approximately 10:06 AM, Child A was found unattended in the center's kitchen. Child A is an enrolled two-year student that was dropped off in the Discovery Preschool classroom at 9:30 AM on 04/12/2018. 2. The Supervision of Children center policy states the following: "Enrolled children must be supervised at all times. All individual and/or groups of children must be supervised at all times while in our care.?

Plan of Correction: Staff will be retrained on Supervision Policy at group meeting and review questionnaire will be administered. New hires will be extensively trained in this area and followed up in weekly intervals for the first 90 days. Documentation of all training will be placed on the Supervision Policy Training sheet located in the Training Binder. All staff members have been given a copy of the Supervision Policy to retain for their personal reference at any given time. Administrations will spot check Child Supervision Records in all classrooms twice daily. If the policy is not followed by a staff member, corrective action will occur, including the possibility of termination. The group meeting was held on 04/24/2018 by Venter Director and Assistance Director and questionnaires were administered and collected on 04/25/2018. Documentation was started on 04/25/2018 and CSR spot checks began on 04.23.2018. Center Director and Assistant Director will maintain training and supervisions of documentation as well as conduct all spot checks.

Standard #: 22VAC40-185-340-A
Description: Based on interviews, written statements and viewing of recordings, the staff did not ensure the care, protection and guidance for a child they were supervising on 04/12/18. Evidence: During the 04/13/18 inspection, the licensing inspector interviewed seven staff members and reviewed documentation and the following was determined: 1. A staff member stated that on 04/12/18 at approximately 10:06 AM, she walked to the kitchen and found Child A (two years of age) bouncing a ball in the kitchen alone. The staff member stated Child A was approximately three feet away from an oven that had already been pre-heated to 350 degrees. 2. The licensing inspector inspected the kitchen on 04/13/18 and it was determined the oven did not contain a locking mechanism to ensure the oven could not be opened by a child, and the oven door was within reach of the child.

Plan of Correction: Whenever the kitchen is not occupied, the kitchen door will remain closed and top latched at all times. There will be a posting placed on the door by the Center Director indicating this is the policy for all employees. Should the door be found open, the staff member at fault will be held accountable with written documentation that will become a permanent part of their employee record. Each staff member signed off on the General Facility Safety/Kitchen Safety policy on 04/26/18. All staff members have been given a copy of the policy to retain for their personal reference at any given time. Each new hire will be taught the procedure and documentation will be placed in their employee record. Center Director and Assistant Director will be responsible for all training and spot checks on the kitchen area.

Standard #: 22VAC40-185-340-F
Description: Based on interviews and documentation review, the center did not ensure all children under 10 years of age were within actual sight and sound supervision of staff when a child was left out of sight and sound supervision for an undetermined length of time. Evidence: During the 04/13/18 inspection, the licensing inspector interviewed seven staff members and reviewed documentation and the following was determined: 1. A staff member stated that on 04/12/18 at approximately 10:06 AM, she walked to the kitchen and found Child A (two years of age) alone in the kitchen, bouncing a ball. Staff stated she walked Child A to the office and gave Child A to a member of management. 2. Another staff member stated that on 04/12/18 at approximately 10:05 AM, she heard a staff member say ?Why are you out here? and saw the staff member walking out of the kitchen with Child A. Staff stated that at approximately 10:30 AM she saw a staff member from the Discovery Preschool classroom walk out of the classroom and begin looking for Child A. 3. A staff member from Discovery Preschool stated a head /name to child count is done at least every two hours and when the head count was done it was discovered Child A was missing from the classroom. The staff member stated this head count was completed sometime between 10:00 to 10:30AM. The staff member stated the child was found in the office with a member of management. 4. A member of management stated on 04/12/18 at approximately 10:20AM a staff member brought Child A to the office after stating the staff found the child alone in the kitchen. 5. The Child Supervision Record for the Discovery Preschool classroom indicated Child A was signed into the classroom on 04/12/18 at 9:30 AM.

Plan of Correction: Staff will be retrained on Supervision Policy at group meeting and review questionnaire will be administered. New hires will be extensively trained in this area and followed up in weekly intervals for the first 90 days. Documentation of all training will be placed on the Supervision Policy Training sheet located in the Training Binder. All staff members have been given a copy of the Supervision Policy to retain for their personal reference at any given time. Administration will spot check Child Supervision Records in all classrooms twice daily to make sure teachers are performing Name to Face checks as required by KinderCare policy. If the policy is not followed by a staff member, corrective action will occur, including the possibility of termination. The group meeting was held on 04/24/2018 by Center Director and Assistant Director and questionnaires were administered and collected on 04/25/2018. Documentation was started on 04/25/2018 by Center Director and Assistance Director and questionnaires were administered and collected on 04/25/2018. Documentation was started on 04/25/2018 and CSR spot checks on 04/23/2018. Center Director and Assistant Director will maintain training and supervision of documentation as well as conduct all spot checks.

Standard #: 22VAC40-191-60-B
Description: Based on the review of seven staff records, the licensee did not ensure one of the staff completed a sworn statement or affirmation prior to the first day of employment. Evidence: During the 04/13/18 inspection, the licensing inspector observed the record for Staff #4 contained a sworn statement completed on 03/29/18. The documented hire date for Staff #4 was dated as 03/23/18.

Plan of Correction: Center Director will make sure that all new employees sign a sworn disclosure prior to their first day of employment in the center. The staff spreadsheet will be used to document the date of hire and date of Sworn Disclosure for all employees.

Disclaimer:

A compliance history is in no way a rating for a facility.

The online compliance history includes only information after July 1, 2003. In addition, the online compliance history includes information regarding adverse actions that may be the subject of a pending appeal. An adverse action is not final until a provider has exhausted or waived all due process rights. For compliance history prior to July 1, 2003, or information regarding the status of pending adverse actions, please contact the Licensing Inspector listed in the facility's information. The Virginia Department of Social Services (VDSS) is not responsible for any errors in or omissions from the compliance history information.

Virginia Quality is a voluntary quality rating and improvement system for early care and education facilities serving children ages birth through pre-K. Eligible child care facilities must be fully licensed, licensed exempt and a VDSS subsidy vendor, or a voluntary registered day home and a VDSS subsidy vendor. Only programs enrolled in Virginia Quality will display a rating. Virginia Quality contact information for your region is available at the following link Regional Contacts.

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